- Direct oversight of departments daily operations
- Assign, train, develop and supervise work of field services department.
- Responsible for the hiring of new team members and retaining key members.
- Ownership of all the technical training material, which will involve working with different internal departments and possible outside consultants.
- Work with Management to identify key strengths and members of the Field Services team.
- Provide technical support to field sales staff and customers in North America
- Plan, conduct, and report results of field investigations
- Analyze test and claim data to convey tire performance to internal and external customers as appropriate
- Provide On-site warranty support for OE and AM distributors/customers as needed
- Proactive customer engagement to determine any perceived/actual product issues and their resolution
- Identify opportunities for product improvement and advocate for changes
- Plan, conduct and report on competitive benchmark testing in collaboration with regional sales and product management teams
- Support organization, planning, and conducting training sessions for sales and customers
- Evaluate use and maintenance conditions to make product recommendations and/or recommendations regarding use and maintenance that will improve product performance
- Provide mentorship to all Field Services team members
- Represent Y-OTR in industry associations and standardizing bodies
- Assist in conducting customer satisfaction surveys
- Any other duties as assigned by corresponding management.
- Mechanical aptitude. Background with commercial vehicles and applications and/or tire products involved in AG/OTR/TBR market segments
- Ability to communicate at a high level, both technically and commercially applying discretion for the current audience
- Strong interpersonal skills with strong verbal and written communication
- Data driven, detail oriented, self-motivated, organized.
- Team leader who can lead by example.
- Ability to work in cross culture environment.
- Able to communicate in English (an additional European language is a plus)
- BS degree in engineering, math, or science
- 2+ years experience as a Manager/Leading a team
- 7+ years of relevant engineering experience
- Ability to travel 50%
- Able to handle heavy tires, tire and wheel assemblies, and proficiency in utilizing tools and relevant equipment.
- High proficiency in conducting data analysis and creating technical reports
-
Engineering Manager
1 week ago
CHIRON America Inc. Charlotte, United StatesChiron America, Inc. · Job Description · Job Title: Engineering Manager · Department: Engineering · Reports To: Vice President of Engineering · SUMMARY: · The Engineering Manager coordinates and manages engineering staff while supervising daily engineering functions. The Engineer ...
-
Engineering Manager
2 weeks ago
Trilogy International Charlotte, United StatesData Engineering Manager required for high-growth InsurTech · Must be based in greater Charlotte, NC area (or willing to relocate) · $180-200k base + Bonus + Benefits · US Citizens/Green Card Holders invited to apply · The Company · Our client is a dynamic and innovative o ...
-
Engineering Manager
1 week ago
Trilogy International Charlotte, United StatesData Engineering Manager required for high-growth InsurTech · Must be based in greater Charlotte, NC area (or willing to relocate) · $180-200k base + Bonus + Benefits · US Citizens/Green Card Holders invited to apply · All potential applicants are encouraged to scroll through an ...
-
Engineering Manager
1 week ago
CHIRON America INC. Charlotte, United StatesChiron America, Inc. · Job Description · Want to apply Read all the information about this position below, then hit the apply button. · Job Title: Engineering Manager · Department: Engineering · Reports To: Vice President of Engineering · SUMMARY: · The Engineering Manager coor ...
-
Engineering Manager
2 weeks ago
CHIRON America INC. Charlotte, United StatesChiron America, Inc. · Job Description · Job Title: Engineering Manager · Department: Engineering · Reports To: Vice President of Engineering · SUMMARY: · The Engineering Manager coordinates and manages engineering staff while supervising daily engineering functions. The En ...
-
Engineering Manager
1 week ago
Trilogy International Charlotte, United StatesData Engineering Manager required for high-growth InsurTechMust be based in greater Charlotte, NC area (or willing to relocate)$180-200k base + Bonus + BenefitsUS Citizens/Green Card Holders invited to apply · All potential applicants are encouraged to scroll through and read th ...
-
Engineering Manager
6 days ago
Red Ventures Charlotte, United StatesAt RV Education (EDU), we believe in the power of online learning to create opportunities and transform lives. In partnership with over 300 colleges and universities, we help individuals make smart educational decisions that meet their needs and career aspirations. Our trusted br ...
-
Engineering Manager
1 week ago
LiftOne Charlotte, United StatesFind Your Career With LiftOne · We're a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed. · LiftOne invests in people, facilities and inno ...
-
Engineering Manager
2 weeks ago
Canonical - Jobs Charlotte, United StatesJob Description · Job Description · Redefine the embedded Linux experience with the smallest, most secure, and most reliable operating system in the IoT market. This is an opportunity for a technical engineering manager passionate about open source software, Linux, containers, ...
-
Engineering Manager
2 weeks ago
Agility Partners Charlotte, United StatesMust Have · AWS technologies · Python · Data projects · Experience working in a SAFe environment would be a huge plus. If not, experience in an Agile environment (how to break down tasks and those types of things) Azure DevOps ideally · Experience in some sort of lead/manager ca ...
-
Engineering Manager
1 week ago
tapwage Charlotte, United States Full time· Snap One is a leading manufacturer and exclusive source of control, A/V, surveillance, networking, power, and infrastructure equipment for residential and commercial professionals. With a vast catalogue of today's most popular brands, Snap One is the premier choice for profess ...
-
Quality Engineering Manager
2 weeks ago
EPM Scientific Charlotte, United StatesQuality Engineering Manager · Location: Charlotte, North Carolina · Working Situation: Onsite · A mid-size biotech is a skilled and experienced Quality Engineering Manager to join our team. The Quality Engineering Manager will be responsible for overseeing the quality enginee ...
-
Process Engineering Manager
1 day ago
DSJ Global Charlotte, United StatesTitle: Process Engineering Manager · Industry: Pulp and Paper · Location: Huntersville, NC · The Process Engineering Manager will be responsible for: · Develop and execute strategies for the process engineering department to optimize operational efficiency, product quality, and c ...
-
Data Engineering Manager
1 week ago
Forsyth Barnes Charlotte, United StatesRole: Data Engineer Manager · Job Type: Contract · Rate: up to $115 per hour · Location: Hybrid – Charlotte, North Carolina 3 days per week · Sector: Retail · Overview: · Forsyth Barnes is partnered with a Giant in the retail space, they are expanding their Engineering team ...
-
Lab Technician
1 week ago
Actalent Charlotte, United States Full timeDescription: · Our client is seeking a Laboratory Associate for their quality lab. The Lab Associate is responsible for aiding the daily operations of the lab which includes, testing, basic report writing, clerical paperwork, and daily clean up of the lab space. · Shift: 9am-6pm ...
-
Product Manager
1 week ago
Lowe's Charlotte, United States**Your Impact** · The Product Manager owns the vision and strategy, roadmap, and feature definition for individual products within a product group. Responsibilities include writing stories to define outcomes and product requirements as well as planning and managing product featur ...
-
USAA Charlotte, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Analytical Development Product Owner Senior
1 week ago
USAA Charlotte, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Construction Scheduler
3 weeks ago
Adams Electric Company Charlotte, United States**Adams Electric Company** is seeking a highly motivated Electrical Construction Supervisor with an interest in Project Management as a **Construction Project Scheduler** to support the business goals and objectives of both Adams Electric Company and our clients. As a scheduler y ...
-
Diesel Technician/Mechanic II
1 week ago
Penske Truck Leasing Charlotte, United States Full timeWhat's the Job? · Ready to move your career forward? As a Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep th ...
Field Engineering Manager - Charlotte, United States - Yokohama Off-Highway Tires America, Inc.
Description
Summary:The Global Field Services (GFS) organization is a dynamic and high functioning team. As part of the Corporate and Customer Quality Assurance organization, we work closely with the tire design engineers, quality management team and manufacturing personnel based within YOHTs global affiliates to ensure the product is performing to the customer and markets expectations. 50% of working hours are spent making visits to the field to understand how Y-OTR products are being utilized and evaluating the products performance in real world applications. The remaining time is spent planning field evaluations, analyzing claim and test data, reporting, and providing technical support to both internal and external customers. As an experienced engineer and manager there is an expectation of providing mentorships to all team members of field services. All field services team members are expected to function independently with high level guidance from top level management. In this position you report directly to the Head of Global Field Services. There will be direct engagement with the Chief Technical Officer (CTO). The candidate filling this open position should have knowledge with off-highway tire product with an expertise in Off-the- Road product.
Duties and Responsibilities as Manager: