Tech Support Specialist - Brookfield, United States - The Howard Company, Inc

Description

The Howard Company is the Nation's leader in drive-thrus, digital displays and menu boards. We are an employee-owned company, celebrating over 70 years of design excellence.


Why Work for US?

• 100% Employeeowned
• Opportunities for advancement and promotions from within
• Known as a leader in our field
• Worklife balance
• Work culture committed to upholding our core values
• Generous benefit and compensation plans
• Established and growing client base
• Leadership team committed to the growth and success of the company and all team members

The Howard Company is seeking a motivated
Tech Support Specialist to join our Digital Support Team.

The Tech Support Specialist will be responsible for assisting customers who are experiencing technical issues with their menu boards or other technology.

Responsibilities Include:

• Troubleshoot technical issues.
• Provide accurate and timely customer feedback.
• Tracking and documenting service calls into ticketing system.
• Willingness to learn other IT functions, such as imaging computers/screen and POS systems.
• Availability to be on rotating schedule for oncall hours.
• Performs other duties as assigned.

Required Skills and Abilities:

• An understanding of computers and other technology.
• Ability to troubleshoot issues & problemsolve.
• Exceptional customer service skills.
• Excellent written and verbal communication.
• Proficient with Microsoft Office Suite or related software.
• Consistently display The Howard Company's Core Values.

Education and Experience:

• High school diploma or equivalent.
• 2 years of phone support experience required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Pay:
$20.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Compensation package:

• Employee stock ownership plan
• Holiday pay
• Hourly pay
• Overtime pay
• Yearly bonus

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your minimum pay requirement?

Education:

• High school or equivalent (required)

Experience:

- phone support: 1 year (required)


Ability to Commute:

• Brookfield, WI required)

Work Location:
In person