Csr - Customer Service Representative - Encino, United States - Life Alert Emergency Response, Inc.

Description

Are you interested in a customer service career where you help people and make a difference every day? If so, this may be the job for you.

Founded in 1987, Life Alert is a top leader in the emergency response industry and expanding due to the ever-growing senior market.

Life Alert is a national company that employs over 500 people and operates out of eight national centers.

Life Alert has been in business for over 30 years, and is a leader in the medical emergency response industry.

Working at Life Alert not only means you are working for a stable company but you are also doing something positive which you can feel good about.

If you like helping people, are good at customer service, and are looking for a rewarding long-term career, our call-center is the right place for you.

We save a life every 11 minutes

Day Shift Monday thru Friday

6:00 a.m.

3:00 p.m.

7:00 a.m.

4:00 p.m.

8:00 a.m-5:00 p.m.


QUALIFICATIONS

• Strong verbal and written communication skills
• Punctuality, organizational skills, and ability to prioritize and multitask

RESPONSIBILITIES

• Interact with customers via inbound telephone calls to provide information and assistance
• Achieve productivity standards and goals while maintaining the highest level of customer service
• Process transactions and reply to inquiries about products and services
• Record customer interactions, details of inquiries, complaints, or comments as well as actions taken
• Use computer system to track, gather information, and/or troubleshoot customer issues
• Refer unresolved customer issues to designated call center department or supervisor for resolution
• Communicate in a professional manner with a positive tone
• Reputable habit and track record for excellent attendance and being punctual in the workplace

Education:

• High school or equivalent (preferred)
• College degree is a plus

BENEFITS:

• Medical, Dental and Vision insurance
• Vacation, Personal, Sick and Holiday pay
• Secure Class A office building

Pay:
$ $23.00 per hour


Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson

Work Location:
In person