Client Account Consultant - Princeton, United States - Mercer

Mercer

Verified Company

Princeton, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers.

We're in the business of creating exciting and rewarding futures for our clients and their employees — whether we're designing affordable health plans, securing finances for retirement or aligning employees with workforce strategy.

Capitalizing on analysis and insights as catalysts for change, we anticipate and understand the impact of business decisions, now and in the future.

Our holistic view and deep expertise allow us to see client's current and future needs through a lens of innovation and impact and every idea and solution we offer.

Client Account Consultant - Executive Benefits

What can you expect?

The Client Account Consultant - Executive Benefits will manage more complex clients, multiple product lines, multiple clients and larger scope insurance programs, related to Executive and/or Supplemental Individual Disability Insurance.

What's in it for you?

We are the global leader in the human resources consulting
Opportunity to engage across Mercer businesses to understand and deliver the whole firm
Worldclass training opportunities for personal and career development
As part of Mercer, we offer topnotch benefits: multiple medical, dental, and vision plans with choices to fit all needs and budgets benefits coverage starting Day
In addition, Mercer has other benefits and discounts on products and services, and more
Generous paid time off, sick time, volunteer day per year and company paid holidays

We will count on you to:

Manage the delivery of services and the day-to-day client needs to retain accounts, establish strong client relationships, and achieve high levels of client satisfaction.
Maintain client relationships by analyzing, communicating and identifying coverage gaps, ensuring that a client's risk is being managed in an optimal manner
Identify important business needs of client and assist with achieving objectives by effectively communicating to the Client Executive/Program Manager. Alerts functional areas and escalates issues as appropriately
Maintain client required business documentation, files and updates management regularly on issues log, executing on documentation issues and executes all cyclical event processing.
Establish client & carrier relationships and develop an understanding of all aspects of the client and carrier
Manage escalated participant issues working directly with the Client Service Analyst regarding systemic or process issues with global impact to client or book of business. Recognizing and managing the risk to protect the firm from Errors and Omissions (E&O)
Attends conferences, client meetings and meetings with other departments. Establishes strong relationships with the client/carrier and develops an understanding of all aspects of the client. Identifies and communicates opportunities for crosssell
Liaison with internal staff, operations, marketing, customer service, IT, accounting. Documents and communicates program information to various departments and understands the interdependence between departments.
Advise Client Executive/Program Manager and/or client/carrier of underwriting and marketing offerings
Supports operational and compliance audits necessary to promote the reliability and integrity of the underwriting process
Implement marketing plan for the communication of the client's program to its employees, members or owners

What you need to have:

College Degree or equivalent work experience
Minimum of 3 years of professional experience in a client facing capacity, insurance and executive benefits
Possesses a solid understanding of insurance principals
Familiarity with project management tools. Prior experience with process documentation and data analysis tools such as Visio and Access
Demonstrated ability to identify, document, and understand interdepartmental processes.

- environment. Must be able to work independently but also cross-functionally

Strong computer skills and the ability to navigate through multiple systems without assistance. Strong proficiency in the use of personal computers and supporting software in a Windows based environment, including MS Office products (Word, Excel, PowerPoint)
Appropriate state Life/Health license must be obtained within 90 days of date of hire

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other.

Position will be accepting resumes through May 31

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