Pharmacy Technician - Miramar, United States - ProCare Rx

ProCare Rx Miramar, United States

3 weeks ago

Description

SHIFT: Monday - Friday 9am - 6pm

SALARY RANGE: $19 - $21 HOURLY

A Pharmacy Patient Advocate working under the supervision of a technician supervisor and pharmacist will perform the function of coordination of benefits, pharmacy order scheduling, and reimbursement. As a Pharmacy Patient Advocate, you will eliminate barriers relating to medication access, act as the liaison between patients, medical providers, manufacturer hub programs, payers, and pharmacy staff. Patient Advocates work toward facilitating prior authorization, financial assistance, and a positive patient experience obtaining specialty medications.

PRINCIPLE RESPONSIBILITIES (include but are not limited to):

Ensuring proper record maintenance including collecting allergies, contact information, and payment methods
Handle inbound calls concerning prescription inquiries and/or triage to the appropriate departments as needed
Conducting outbound calls such as welcome calls, refill scheduling calls and physician office follow up calls
Perform benefit investigations and coordination of benefits
Coordinating timely and accurate medication delivery with members and providers
Using operating systems and other tools to assist in managing medication adherence /reimbursement services
Directing all clinical inquiries and clinical concerns to a pharmacist
Act as a liaison with various channels of healthcare to provide timely access of medication to the patient
Maintain patient/member confidentiality and HIPAA compliance at all times

REQUIREMENTS:

High school diploma or GED is required
Minimum 2 years' experience in a customer service setting or minimum of 1 year in a specialty pharmacy setting
Florida Pharmacy Technician Registration required
Prior authorization experience required
Specialty Pharmacy experience preferred
Benefit investigation experience preferred
Excellent communication skills
Basic computation skills
Strong knowledge of medical and pharmacy terminology
Knowledge of Microsoft Office or Google Suite
Spanish speaking preferred
RMA, CMA preferred, not required

PHYSICAL DEMANDS:

Ability to sit for a minimum of (7) hours
Ability to lift and/or move up to 20lbs
Ability to multitask

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at or email us at

ProCare Rx is an Equal Opportunity Employer.

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