- Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated. Has a pleasant, patient and friendly attitude.
- Demonstrated passion for excellence with respect to treating and caring for customers.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Has ability and can handle complaints and unpleasant customers.
- Strong decision making and analytical abilities.
- Strong detail orientation and communication/listening skills. Ability to work well with customers, providers and co-workers. Possess a strong work ethic and team player mentality.
- Ability and willingness to move with purpose and a strong sense of urgency.
- Is reliable. Willingness to work a flexible schedule and occasional overtime when needed.
- Accuracy and attention to detail. Ability to work in a busy, fast paced pharmacy Ability to organize and prioritize a variety of tasks/projects, Ability to multi-task.
- Ability to work within strict time frames and resolute deadlines.
- Ability to quickly and completely document information. Accurate data entry skills. Have typing skills of at least 30 wpm.
- Strong interpersonal skills. Answer phones and respond to customer questions and requests for assistance. Customer service experience including conflict resolution skills and the ability to work with difficult customers.
- Ability to learn and use multiple computer software applications.
- Experience with contacting medical insurance companies, verifying benefits/coverage billing and facilitating/managing the prior authorization process.
- Knowledge of the principles and practices involved in the dispensing of prescriptions, stock control and record keeping related to the work. Accurately prepare medication order/prescription
- Understand, observe, and comply with State/Federal laws at practice site
- Collect pertinent patient information for use by the pharmacist from the chart or patient profile with efficiency and accuracy
- Communicate appropriately with the level of understanding of one's audience: Use different strategies for communicating with non-English speakers or patients who are impaired i.e. deaf, cognitively impaired, etc.
- Understands PA process. Familiar with other resources to assist patient with access to medication (i.e. co-pay cards, foundations, patience assistance programs, etc.)
- Experience in Microsoft Office (Word, Excel, Outlook, etc.)
- Sorts and prioritize delivery notifications and patient contacts pertaining to such. Maintain ongoing tracking and appropriate documentation on contact preferences and updates customer care notes/CRM as patient demographics and preferences change.
- Keep records of customer interactions. Puts detailed notes in patient profiles. Writes notes using standard format of: date - note - first, middle and last initials (Ex: 00/00/00 - Sig required with UPS delivery - ABC). Promote team awareness and ensures patient safety.
- Gathers patient information accurately and completely by utilizing appropriate templates in QS1. Assembles patient's electronic medical record accurately and completely. Verifies insurance eligibility prior to handing off enrollment to the pharmacy for order processing.
- Assemble information concerning patient's background and referral needs, per referral guidelines, and provides appropriate information to the pharmacists. Establish and maintain patient profiles, including data entry of patient demographics, medications, medical conditions, allergies and insurance information.
- Serve as retention specialist following up with patients that have not had medications filled with the past 30 days and documenting findings.
- Effectively manage large amounts of incoming calls. Ability to multi-task, prioritize, and manage time effectively. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills.
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution . click apply for full job details
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Pharmacy Technician - Fort Lauderdale, United States - CAN Community Health
Description
:CAN Community Health, one of the nation's largest providers of HIV Services, has an exciting opportunity for an Pharmacy Technician for our pharmacy department located Plantation, FL.
We are looking for someone who is passionate about serving the needs of individuals impacted by HIV and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values. We offer a good quality of life with an excellent daytime schedule, competitive pay with a bonus plan, premiere benefits package with a retirement plan with a generous company matching contribution. We have received recognition in 2023, 2022, 2021, 2019, & 2018 NPT's Best Non-Profit to Work for Award.
CAN is a Drug-Free Workplace. All potential hires will be required to take and clear a pre-employment drug screen upon job offer.
Hourly Rate: $20.00 or higher based on education level and experience.
You can find out more about us by visiting our website at . Apply Today
Qualifications:
Has a High School Diploma or GED and completion of a board-approved pharmacy technician-training program with at least 2 years of experience in a medical insurance/billing/customer service environment. Holds a valid Florida Pharmacy Technician License and is in good standings with the Florida Board of Pharmacy and all other held licenses are in good standing. Advanced skill in Microsoft Office Suite with emphasis in Excel and Access preferred and data entry. Able to learn new software with ease. Must have strong commitment and focus to customer service, excellent verbal and written communication skills, teamwork orientation, organized and able to manage competing priorities, good judgment, resourcefulness in problem solving, and able to take and follow through with delegated tasks and accountability.
Additional Preferred Qualifications and Certifications: Telephonic Customer Service Rep, Medical or Durable Medical Equipment (DME)Biller, Experience with contacting medical insurance companies, verifying benefits/coverage and facilitating/managing the prior authorization process in a specialty or infusion pharmacy. Bilingual - Spanish and English.
Position Summary:
The Pharmacy Technician is responsible for responding to inbound and outbound calls to customers while ensuring a high level of customer service and maximizing productivity. Direct in-person and phone-based customer interaction to answer and resolve a wide variety of inquiries. Answer questions related to pharmacy services, delivery inquiries, complete refill calls and pharmacy assistance calls. Interacts with a company's customers to provide them with information to address inquiries regarding products and services and timeliness of receipt of goods and services. In addition, they deal with and help resolve any customer complaints. Receive and process new pharmacy referrals, verify insurance coverage, facilitate prior authorization requests, accurately transcribing prescriptions, generating reports that follow the cycle fill calendar to send and follow-up with refill requests via escribe, facsimile or by phone, coordinating delivery and serve as the first point of contact for service-related inquiries and associated needs. This includes supporting pharmacological services by editing fill list verification including insurance information, last fill date, billing, toting, aligning (short fill) patient's medications by following the cycle fill calendar, and updating patient information when necessary. Coordinates the initiation of care with patient/caregiver, referral source, and other providers of care. The Pharmacy Technician enters patient information into the patient record accurately and completely and maintains all patient records according to HIPAA privacy and security regulations. This is a non-exempt position that reports directly to the Pharmacy Manager. In the absence of the Pharmacy Manager, this position will report to the Director of Operations.
Knowledge, Skills, and Abilities
The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Pick and pinch small tablets with fingers, and seize, hold, grasp or turn objects with hands. Perceive the size, shape, temperature, or texture of objects by touching with fingertips. See objects at close vision and be able to identify and distinguish colors. Viewing computer monitor and using keyboard for long periods. Lift and push or pull up to 10 pounds. Lift and push or pull up to 10 pounds. Generally, the job requires 60% sitting, 20% walking, and 20% standing. Work is performed primarily in a production like setting. The noise level in the work environment is usually quiet. This job is performed in a generally clean and healthy environment.
Work Environment:
This job is performed in a generally clean and healthy environment. This job is performed in a generally clean and healthy environment. Work is performed primarily in a fast pace production like setting.
The noise level in the work environment is usually quiet.
DIRECT DUTIES AND RESPONSIBILITIES:
Data Entry/Cycle Fill/ Health Benefits
