Client Care Representative - Southington, United States - Agency Administrators

Agency Administrators
Agency Administrators
Verified Company
Southington, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
We're seeking talented individuals to join our growing team.

If you're interested in learning about a career with Agency Administrators, please contact our Human Resources department to submit your resume.


HUMAN RESOURCES:


Advance your Insurance Career with Agency Administrators:


Job Profile and Description:

Agency Administrators, Inc. is expanding, and we have an opening for a Personal Lines Client Care Representative to join our award-winning team. Agency Administrators, Inc.

is an independent insurance agency service center successfully serving clients throughout CT, NY, MD, MA, NC, SC, FL and more.

We are a proud and passionate company that invests heavily in technology and education to ensure that we have the best tools and knowledge.

As a member of the Personal Lines Team, you will work with multiple carriers and customers to create an outstanding service experience.

**Position Type: Full

  • Time**
    Hours: Monday through Friday 9:00 AM EST 5:30 PM EST

Education Required:
Current P&C Producer license


Experience Required: 2 Years minimum


Responsibilities:


  • Optimizing Customer Service and Client Relationships by consistently providing the highest level of professionalism and politeness to optimize customer service
  • Policy Management including:
  • Processing payments and provide clear and comprehensive explanations to insured's billing questions
  • Obtain all necessary details to ensure endorsements are processed accurately and efficiently
  • Generating and sending evidences of insurance such as binders and ID cards, as well as reviewing carrier downloads for accuracy
  • Obtain claim information and transfer to carriers
  • Document and process policy cancellations properly
  • Conduct policy reviews with clients to ensure for underwriting accuracy as well as identify opportunities for savings within current policy
  • Address company recommendations with insureds to meet carrier compliance requirements
  • Maintain uptodate client files by attaching documentation
  • Navigate agency management system using proper workflows

Skills and Specifications:


  • Selfmotivated with a drive to expand their insurance knowledge
  • Strong organizational, time management, and prioritization skills
  • Solid work ethic and commitment to delivering exceptional service
  • Excellent verbal and written communication skills to ensure professional and concise communication
  • Demonstrate an ability to develop trust and credibility easily and quickly to establish rapport
  • Must possess a minimum of 2 years of related experience and a valid Property & Casualty (P&C) Insurance Producer License
  • Experience with Applied EPIC a plus

Salary and Benefits:


Pay:
$45,000 to $52,000 per year

Paid Time off, Group Health Insurance, short
- and long-term disability, vision coverage and life insurance. Company matched 401K and other benefits available.
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