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    Service Account Lead - Greenwood Village, United States - Boeing

    Boeing
    Boeing Greenwood Village, United States

    2 weeks ago

    BOEING background
    Description

    Service Account LeadCompany:
    Jeppesen Sanderson IncJob ID:

    Date Posted:
    Location:USA - Englewood, CO, USA - Sunnyvale, CA

    Job Description Qualifications:

    Boeing Digital Aviation Solutions (DAS),Jeppesen is seeking a Service Account Lead, reporting to the IT Manager, working out of the Englewood CO or Sunnyvale CA office.

    At Jeppesen, Boeing Digital Aviation Solutions (DAS) we work with breakthrough technology, exciting customers and fantastic colleagues from around the world.

    Our culture is characterized by creativity, professionalism and hard work within an open and flexible work environment.

    We believe that our employees must be allowed to think big and have fun for us to remain one of the top companies in the industry.

    To get the best out of each talent, we encourage and enable our employees to continuously develop and explore.

    Service Account Lead with very strong customer relations capabilities combined with the ability and desire to learn about and work with complex products will join an international environment with a team of like-minded roles in a leading-edge expanding Software Company.

    Our Service Account Managers work within the global IT Service Management team which consists of service managers, system experts and service account managers, operating from multiple locations including Gothenburg, Montreal and Singapore.

    This position will be a Customer Facing role and will be the primary customer point of contact supporting the Crew & Ops portfolio.

    The ideal candidate will coordinate all issues through a collaborative mindset with all stakeholders to include organizations such as Portfolio Management, Software Development, Implementation, Finance, Quality, Solutions Consulting, and other Service Management partners.


    Position Responsibilities:


    Lead all Service Management and Customer Success activities including creation of adoption plans, project schedules, deliverables, action items, and as necessary, leads the activities of a team.

    Leading the development and implementation of a plan, methodology and repeatable process for the support of products and services.
    Develop and leads product/service training and work flow analysis.
    Provide the resolution of all project issues until customer acceptance.

    Provide monthly reports to customer and internal stakeholders on the current overall customer status, metrics, issue resolution, customer escalations, risk management, and internal coordination.

    Track milestones and provide appropriate levels of project reporting, both internally and externally.
    Lead the preparation of technical and operational impact analysis for the assigned customers.
    Responsible for all internal and external communications, both internally and externally.
    Coordinate customer data deliveries with account representatives and product/service onboarding teams.

    Provide coordination of Post Implementation Services and coordination of 2nd line support for customersResponsible for the delivered services for the entire customer account with all the products for that particular accountResponsible for coordinating the day-to-day incident interaction with the service manager/main technical support, related to the services the customer has signed for (SLA), acting as the 'ambassador' of the customer within Jeppesen.

    Responsible to identify customer needs which may result in upsell.
    Responsible to interact with many parts of the organization to understand complex situations and provide answers to the customers.
    This position is hybrid.

    This means that the selected candidate will be required to perform some work onsite at one of the listed location options.

    This is at the hiring team's discretion and could potentially change in the future.
    Employer will not sponsor applicants for employment visa status.
    Basic Qualifications (Required Skills/Experience):7+ years of relevant work experience in roles interfacing customers in a technical environment3+ years of experience working with technical teamsExperience in leading tasks or teamsBachelor's degree or higherPreferred Qualifications (Education/Experience):Experience within airline operationsExperience working with cross functional teams in global organization(s)

    Familiar with the Crew & Ops portfolio and productsAbilities to communicate effectively with internal and external Senior Level stakeholders and establish good customer relationsTypical Education and Experience:
    Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 10 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+8 years' related work experience, 14 years' related work experience, etc.) But not required


    Relocation:
    Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.


    Drug Free Workplace:


    Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies."At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.

    Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

    The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

    The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

    Pay is based upon candidate experience and qualifications, as well as market and business considerations.


    Summary pay range:
    $111,350.00-$150,650.00Applications for this position will be accepted until May 11, 2024Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.


    Relocation:

    No relocation availableExport Control Requirement:
    U


    S Government Export Control Status:
    If the successful candidate is not a "U.S. Person" (as defined by 22 C.F.R. § "U.S. Person" includes U.S. citizens, lawful permanent residents, refugees, or asylees) and the position requires access to export-controlled data, an appropriate export authorization by the U.S. Government may be required prior to such access. Employment, and the continuity of employment of non
    • U.
    S. persons, is contingent upon the company's ability to secure and maintain the necessary export control authorization.


    Safety Sensitive:
    This is not a safety sensitive positionContingent Upon Award ProgramThis position is not contingent upon program award

    Experience Level:
    Individual Contributor - 4

    Job Type:
    Regular

    Job Code:
    BA42I4 (BA3)

    Equal Employment Opportunity:

    Stay safe from recruitment fraud The only way to apply for a position at Boeing is via our Careers website.

    Learn how to protect yourself from recruitment fraud
    • Recruitment Fraud WarningBoeing is an Equal Opportunity Employer.
    Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
    Request an Accommodation - Requesting Interview Accommodations Applicant Privacy - Applicant Privacy EEO is the law Poster - EEO is the lawBoeing Policy on EEO - Boeing EEO Policy Affirmative Action and Harassment - Boeing Affirmative Action and Harassment Boeing Participates in E - VerifyEnglish - E-Verify (English) Spanish - E-Verify (Spanish) Right to Work Statement English - Right to Work (English) Spanish - Right to Work (Spanish)

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