Supervisor - Wharton, United States - Interfaith of The Woodlands
Description
Position Description:
Our purpose (Why We Exist) is to keep our region a great place to do business, work and live.
The Supervisor provides the strategic leadership necessary to drive successful business operations.
Under direction of senior management, with wide latitude for initiative and judgment, performs administrative work encompassing a multitude of assignments having critical impact on the direction and operations of the career office.
This individual will be responsible for cultivating a work environment conducive to staff success and ensuring that the highest quality service is delivered to the residents in our communities.
The Supervisor understands the organizational mission and objectives; trains and develops staff; leads all career office operations in accordance with the guiding principles and values of the organization.
Reporting Requirements
Reports to contractor's corporate designee
Relationships
The Supervisor will develop and maintain relationships with employers, community leaders (including local government leaders), area schools, and other community organizations.
The Supervisor may supervise staff virtually, remotely in one or more locations and/or in person; has direct or indirect relationships with all supervisors and line staff including staff from other divisions and partner organizations.
Contractors includes:
Employer Service staff, Vocational Rehabilitation Supervisors, Education Opportunity Providers, Regional Supervisors, Business Consultants, Recruiters, Board Staff, other staff located outside the Supervisor's office
Responsibilities:
- Clearly communicates expectations and priorities to office staff
- Delegate and review the status of ongoing task of staff to assure expectations are being met
- Communicates throughout every level of the Workforce Solutions system
- Directly supervise and evaluate the performance of staff.
- Ensure daily activities and tasks are aligned with the annual and longterm goals of Workforce
- Solutions System and assists in setting shortterm goals and objectives
- Understand and implement the franchise requirements
- Mission, Core Values, Standards and Guidelines
- Seeks continuous improvement through problem solving, producing solutions, and critical thinking
- Attend meetings with the members of the management to discuss the status of current and future initiatives, ongoing activities, and progress as they relate to the Workforce Solutions
- Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
- Plan, evaluate and improve processes and procedures to enhance speed, quality, efficiency, and results
- Serve on work groups to develop work plans for projects and new initiatives
- Manage special projects and assignments when required
- Ensure supervisors understand, implement and train staff on how to meet contract performance objectives
- Maintain a safe work environment and ensures staff attend appropriate safety training
- Coordinate work activities of the office with other offices to improve services to our customers
- Manage the overall operations and daily activities of the office to include but not limited to managing expenditures
- Maintains professional technical knowledge by attending educational workshops, training courses, establishing personal and professional networks
- Human Resource_
- Maintains compliance with internal Human Resources policies and procedures, equal opportunity, and nondiscrimination provisions
- Identifies internal staffing needs and conducts interviews, makes hiring and termination recommendations
- Evaluates and recommends personnel actions including salary increases, bonuses, and improvement plans
- Provides effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of human resources, when necessary
- Documents coaching, onthejob training of new employees, and arranges for training
- Customers_
- Ensures staff accurately determines eligibility for and awards Workforce Solutions financial aid equitably and according to priority guidelines
- Staffs the office to make sure customers receive service timely and adequate staff is available
- Utilizes a platform to receive customer service feedback and regularly reviews this to implement improvement
- Is creative and flexible in the use of resources to meet the needs of all Workforce Solutions customers
- Uses good judgment in resolving customer complaints and monitors customer satisfaction
- Workforce Solutions staff_
- Answer questions from staff, partners, and managers
- Communicates with management across the system and staff to coordinate a response to workforce needs
- Fosters a productive working relationship with management
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