Medical Office Front Desk Receptionist - Tinley Park, United States - Primus Ortho

Primus Ortho
Primus Ortho
Verified Company
Tinley Park, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Title:
Full-Time Front Desk/Receptionist (Orthopedics)


Essential Tasks and Activities:
- _

Patient Interaction:
_ Greet all patients and handle phone calls with a positive attitude, ensuring excellent customer service.
- _

Administrative Duties:
_ Register patients, schedule appointments electronically, and answer telephones, relaying messages as needed.
- _

Financial Transactions:
_ Collect co-pays and payments, verify insurance, and obtain authorizations and referrals.
- _

Data Entry:
_ Obtain, enter, and verify patient demographics while maintaining accuracy and attention to detail.
- _

Problem Solving:
_ Actively engage in problem-solving and efficiently filter calls to other departments as necessary.
- _

Operations Maintenance:
_ Ensure smooth clinic operations by following policies and procedures, reporting necessary changes.
- _

Customer Service Focus:
_ Understand the role as the "face" of the practice, realizing actions directly impact patient satisfaction and overall success.
- _Adaptability:_ Thrive in a fast-paced environment, taking initiative, and having a take-charge attitude to handle additional duties and responsibilities.


Competencies:
-
Customer Service Excellence

  • Understanding the importance of customer service in a medical setting.
  • Ability to handle patient interactions with a positive and friendly demeanor.
  • Capacity to provide exceptional customer service in various situations.
-
Detail Orientation

  • Understanding the importance of accuracy in patient data and financial transactions.
  • Excellent attention to detail and organizational skills.
  • Capability to stay organized in a dynamic and fastpaced environment.
-
Adaptability

  • Awareness of the need for flexibility in a medical receptionist role.
  • Ability to adapt to changing priorities and handle unexpected situations.
  • Readiness to take on additional duties and responsibilities as needed.

Work Environment/Physical Demands:

The Front Desk/Receptionist role involves constant patient interaction, administrative tasks, and the ability to thrive in a fast-paced environment.

Travel may be required between Tinley Park and Hyde Park locations.


Required Education & Experience:

  • High school diploma or equivalent.
  • Minimum of 12 years of experience as a Medical Receptionist.
  • Experience with ECW systems, Microsoft 365 along with Word & Excel and PowerPoint preferred.
  • Bilingual (Spanish) skills preferred.
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