Work Comp Assistant - Allentown, United States - Orthopaedic Associates Of Allentown
Description
Summary:
Provides appointment scheduling and insurance verification support to the Case Management (Workers' Compensation) Department.
Essential Functions:
- Schedules patient appointments for injured workers.
- Registers the patient and enters employer and insurance information into the EMR system.
- Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel.
- Retrieves messages from voice mail and returns calls.
- Consults with clinical coordinators, physicians and case manager to determine how or if patients are to be scheduled.
- Works closely with other case management assistants to facilitate departmental communications.
- Scans and labels incoming medical records into the patient's chart.
- Verifies and coordinates workers' compensation insurance and eligibility by contacting employers and workers' compensation insurance carriers.
- Verifies patient's surgery with workers' compensation carriers and advises unfavorable responses with patients and physicians.
- Works closely with the organization's workers' compensation biller to facilitate the billing process.
- Assists other OAA offices with insurance verification as needed.
- Other duties may be assigned.
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