Assistant Manager - DeKalb, United States - Pinnacle Fit Clubs Llc

Pinnacle Fit Clubs Llc
Pinnacle Fit Clubs Llc
Verified Company
DeKalb, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

The
Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club.


Essential Duties and Responsibilities

  • Assist in recruiting, hiring, training, and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
  • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
  • Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.


  • Member service oversight

  • Ensuring staff always provides a superior customer experience.
  • Assist in resolving or escalating employee issues or concerns.
  • Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member signup.
  • Take prospective members on tours.
  • Facilitate all member requests, issues, and questions.
  • Assist in overseeing cleanliness and maintenance of facility.
  • Assist in ordering of supplies using specific budget based on club requirements.
  • Assist in tracking statistics and reports (weekly, monthly, and annually).
  • Backup support for any employee who is absent.

Benefits
-
FREE Black Card Membership:


  • Paid Time Off (PTO):
-
Health
Insurance
  • First of the month following hire date:

  • Medical & Prescription drug plans:
-
HSA (Health Savings Account):

-
Dental:

-
Vison:

-
Life/AD&D:

-
Voluntary Short Term Disability (STD):


  • Voluntary Long Term Disability (LTD), and other additional voluntary benefits:
-
401k plan after 3 months of service

Qualification
Requirements

  • Must have a satisfactory background check.
  • Superior customer service skills, preferably in the fitness industry.
  • Punctuality and reliability is a must.
  • Exceptional leadership, diplomacy and listening skills.
  • Basic computer proficiency.
  • Hard working, enthusiastic, energetic, upbeat, and positive attitude
  • Strong problem resolution skills.
  • Current CPR Certification required (employerprovided).
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
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