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Associate Branch Manager - Livermore, United States - Sperber Companies
Description
**Associate Branch Manager**
**Job Summary**
**Location of Branches: Livermore, Union City & Modesto**
**Position Summary** : The primary role of the Associate Branch Manager (ABM) is to manage, direct and oversee all areas of operations to assigned branch/es and/or services. The ABM will be the right-hand person to t he Regional Branch Manager and will focus on supporting overall operations, execution of grounds maintenance, enhancements, irrigation, construction, or tree care as assigned. The ABM is responsible for account profitability, employee recruitment and retention, customer retention, crew performance to budget, client satisfaction and quality work. The ABM may additionally share P&L responsibility as assigned.
**Essential Functions & Responsibilities:** To successfully fulfill this position, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the skill and ability required:
**Staff Management and Development**
Uphold and promote all standards of safety as described in C&Ds policies and OSHA regulations.
Implement and uphold current company policy, systems and procedures of all Field Operations, Safety, Quality Control and Technical Training Programs.
Ensure training and analysis of crews, production standards, and sharing of operational best practices.
Manage team performance based on roles, responsibilities, and goals for the branch team.
Monitor and hold all employees accountable for their duties and responsibilities and acceptable C&D performance levels.
Keep vehicles, yards and other work areas in good order.
Responsible for the overall safety of branch team members, including appropriate training, daily safety meetings, & PPE management.
Responsible for ensuring emergency calls after hours/weekends on a rotation among branch staff.
Guide the training and development of team members, including review and development of growth plans
Train personnel in efficient time management, on and off the job.
Oversee the recruitment, selection, and hiring of branch personnel where required, ensuring the right people with the appropriate skills and experience are in place to meet the branch goals.
**Customer Service**
Ensure customer complaints are researched and responded to as soon as reasonably possible (ideally within 24 hours)
Ensure all co-workers and customers are treated courteously.
Responsible for the effective and efficient resolution of property issues, ensuring managers are fully informed at each stage of the process.
Develop and drive a culture of product delivery and continual improvement of the customer experience, working with your teams to enhance customer relationships.
Evaluate and develop plans for customer site reviews.
Develop and manage a professional relationship with clients and relevant internal business teams, utilizing the optimum communication methods to develop efficient and effective processes.
**Business Performance & Development**
Manage a workload of LM Account Management and/or LC Project Management in one or more service lines/areas when assigned.
Review and manage branch budget, P&L performance, cost to date sales items and overall financial health of the location
Sales effort will include soliciting new and potential clients, assisting in sales presentations, preparing estimates, collecting production data, negotiating, and renewing contracts.
Work with and support company leaders to develop and implement future goals and processes and grow company grounds maintenance and seasonal services.
Collaborate with the management team to ensure work bids are accurate and appropriately priced
Work with the administration team to ensure all information relating to billing, accounts payable, payroll, and sub-contractor contracts/payments are delivered and updated in a timely fashion.
Actively prospect for potential clients and pursue new business relationships. Develop growth strategy for your market by identifying key customer segments and individual prospects
Evaluate and develop plans for the efficient use of equipment and materials, perform regular branch reviews
Review and approve all estimates for work in the branch per company bid guidelines.
**Other Responsibilities**
Perform similar job-related duties as assigned.
Ability to lift and carry, push and pull 20-50 pounds of landscape material.
Ability to walk/stand/squat/kneel/climb stairs.
Ability to make frequent repetitive movements with the left and right hand, wrist, ankle and knee.
Ability to twist/turn/bend the trunk of the body frequently.
**Job Requirements**
**Qualifications, Education & Skills**
Possess and utilize excellent interpersonal skills with the ability to effectively communicate with customers, employees, and management.
Strong computer skills and proficiency in computer applications to support the position. (e.g., Word, Excel, Outlook, Google Drive, etc.)
Must be a self-starter and driven.
Experience effectively managing others.
Prior business and sales development experience preferred
Bilingual (English/Spanish) a plus.
Must possess a valid California driver's license with a driving record acceptable to the Company's insurance carrier.
Three or more years related experience and/or training, or equivalent combination of education and experience.
Bachelor's degree in Horticulture/Agriculture/Environmental Sciences or 30 semester units of e related courses preferred.
**Working Conditions**
Inside an office environment as well as outdoors in temperatures ranging from cold 30 to heat of 100+ and exposure to light rain.
Exposure to dust, pollen, chemicals, noise and pollutants related to the landscape industry (fertilizer, pesticide, etc.)
Machinery/equipment noise, traffic and hazards related to the landscape industry in a busy commercial environment.
**Location**
Livermore, CA 94550 USA **General**
**Compensation**
**Base Pay Frequency**YEAR
