Patient AR Coordinator - Phoenix, AZ
17 hours ago
Job description
The Patient AR Coordinator manages all aspects of patient accounts receivable to ensure timely and accurate collection of balances. This hands-on role supports key RCM projects, maintains process documentation, partners cross functionally to improve workflows, and oversees activation and management of Athena patient payment tools.
Patient AR Management
- Manage patient AR from follow-up to resolution; conduct patient outreach, set up payment plans, and resolve account issues.
- Document interactions and escalate unresolved barriers.
- Monitor and report AR aging trends in total and by branch.
Athena Patient Payment Tools — Setup, Management & Optimization
- The coordinator will set up, document, activate, and manage the following Athena workflows to completion:
- Athena Payment Plans - configure and transition to automated payments
- Athena Statement Pay - activate and ensure full functionality
- Athena Guest Pay - enable platform-wide usage
- Athena Card on File - activate, document workflows, and train relevant staff
- Collection Agency Conversion
- Patient Statements on Hold - ensure branch and CBO staff confirm demographics at each encounter and release statement holds; provide training and process guidance.
Project Management
- Lead AR related projects from planning to completion.
- Build project timelines, coordinate with IT, Operations, and RCM, and monitor risks and deliverables.
Cross Functional Collaboration
- Work closely with branch teams, CBO, IT, Operations, and RCM leadership on AR cleanup and workflow improvements.
- Support automation, AI initiatives, and call campaign integrations as needed.
Process Documentation & Workflow Development
- Create, standardize, and maintain RCM process documentation for all assigned workflows.
- Map current gaps, design improved processes, and ensure cross functional adoption.
- Track progress and report regularly to supervisor.
Requirements
- Bachelor's degree in healthcare administration or a related field.
- Experience in a medical group or multisite RCM environment.
- Proficiency with insurance portals for eligibility, EOB review, and patient responsibility validation.
- Required experience with Athena Collector (payment posting, patient AR workflows, statements, reporting, portal features).
- Strong understanding of patient billing, statements, and consumer side RCM processes.
- Excellent verbal communication skills for patient financial discussions.
- Clear, professional communication across all organizational levels (CFO, IT, Operations, Branch staff, vendors).
- Strong project management abilities for planning, documenting, and executing cross functional initiatives.
- Ability to draft, refine, and maintain process documentation and standard workflows.
- Effective organizational skills with the ability to manage multiple priorities.
- Self-starter with consistent follow-through.
- Highly detail oriented and process driven.
- Comfortable in a fastpacked RCM environment with competing deadlines.
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