Customer Contact Center Representative I - Bedford, United States - Planned Parenthood of Greater Ohio

Planned Parenthood of Greater Ohio Bedford, United States

3 weeks ago

Description

Job Details

Level Entry Job Location Bedford Heights Call Center - BEDFORD HEIGHTS, OH Position Type Full Time Education Level High School Salary Range $17.00 Hourly Travel Percentage None Job Shift Any Job Category Customer Service

Contact Center Representative

As a socially responsible health care employer and provider, we require our associates to show proof of annual influenza and COVID-19 vaccinations unless approved exemption is provided. Additional information will be provided by HR upon hire.

Planned Parenthood of Greater Ohio is seeking a mission-minded Associate to join us as full time (37.5 per week) Customer Contact Center Representative. *Please note this position will be hybrid. Travel to our Bedford Heights location is required.*

WHY YOU SHOULD JOIN?

Our Mission

We protect, promote, and provide empowered health care for people throughout Ohio.

We respect and honor all people
We are committed to a diverse and inclusive environment for patients and staff
We provide health care - without judgment
We maintain responsible business practices
We regularly demonstrate our shared organizational workplace values and standards in order to educate and care for the communities that we serve

BENEFITS

Paid Time Off
Paid Parental Leave
Medical 90% employer-paid base medical plans for single coverage
Dental
Vision 100% employer paid
Life Insurance 100% employer paid
Accidental Death & Disability 100% employer paid
Long Term/Short Term Disability 100% employer paid
401(k) with matching employer contribution up to 4%
Nine (9) paid holidays per year
Two (2) paid floating holidays per year
Financial incentive program for certified bilingual staff

WHAT YOU WILL DO

Participates in team approach to increase patient numbers and maintain efficiency by answering calls, scheduling appointments, problem solving & triaging questions to appropriate parties, and offering service referrals as needed. Other responsibilities include accurate patient data collection, providing general health and contraceptive information. Communicate effectively and sensitively to patients from a wide range of backgrounds and ages. Must be pleasant, courteous and helpful. Requires an understanding of and commitment to quality healthcare and excellence in customer service.

The Contact Center is the primary point of contact for patients via telephone, setting the stage for a positive and supportive experience with our organization. Customer Contact Center fosters a positive work environment with internal and external customers by providing professional, efficient and caring services. Performs duties to ensure individual and team productivity metrics and compliance standards are maintained.

Complies with all individual and team performance metric goals established by the Contact Center Management Team.
Provide patients with accurate and clear information about appointment and services.
Collect all relevant information to determine what type of appointment to schedule.
Instruct patients on all information/documents that are needed at the time of the appointment.
Collect information to fill supply orders
Screen clients accurately for financial status, fee information and funding options.
Understand funding sources and be able to discuss with clients as appropriate.
Process online appointment requests when needed.
Collect insurance information and verify coverage.
Problem solves and triage calls/questions to appropriate medical personnel.
Maintains confidentiality and exercises sensitivity and a nonjudgmental manner in dealing with sexuality and sensitive issues with clients.
Prepare Contact Center for opening and secure for closing as required.
Comply with HIPAA confidentiality and Mandatory Reporting requirements
Adhere to all reporting requirements and state laws relevant to the abuse of minors.
Notify Call Center Management when issues or problems arise.
Schedules are not permanent and may change based on call volume or Contact Center staffing needs.
Some schedules/shifts require Saturday and/or Sunday shifts based on call volume & staffing needs

WHAT YOU WILL BRING

High school diploma or GED
Minimum 1 year of experience in health care or customer service work
Excellent customer service skills
Ability to change communication style according to the needs of the audience and the situation
Excellent teamwork skills and planning and organizing skills.
Excellent attention to detail, thorough in accomplishing a task
Experience in a call center or health care setting helpful
Data entry skills and understanding of business office procedures, plus previous medical or laboratory skills helpful

PROMISE TO OUR ASSOCIATES

Planned Parenthood has served Ohioans with safe, accessible, and affordable health care for 100 years and welcomed more than 100,000 patient visits to our health centers in 2020. Every day, we fight to provide this care to everyone, no matter their income level, insurance status, zip code, color, creed, or country of origin.

As a mission-driven health care provider, Planned Parenthood is dedicated to ending health disparities and achieving health equity among all races. We work on all levels through our health centers, educational programming, and public policy to make the greatest impact on the communities we serve.

In order to become the leading organization for high quality reproductive health care, we continuously strive to create a supportive work environment that results in a positive experience for patients and associates alike. We find this support in our In This Together workplace values and service standards that bring associates together and foster an inclusive culture.

Planned Parenthood of Greater Ohio (PPGOH) is an equal opportunity employer. We care for our business by ensuring that all of our decisions regarding the employment relationship, including the terms, conditions, and privileges of employment, are in accordance with our principles of equal opportunity.

As a matter of PPGOH policy we affirm that we respect and honor all people and we will not discriminate against employees or applicants for employment on the basis of sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, race, color, ethnicity, religion, national origin, ancestry, age, disability, medical condition, genetic information, marital status, sexual orientation, political affiliation, military and veteran status, or any other legally protected characteristic.

In addition to the above commitments, PPGOH seeks to have employees that reflect the broad diversity of those that we serve and we encourage all who are ready to be In This Together to apply.

Qualifications

This opportunity will be based in Bedford Heights for training and due to Covid19 may work remotely.

Bilingual Call Center Representative

6 days ago

Planned Parenthood of Greater Ohio Bedford, United States

Job Details · Level Entry Job Location Bedford Heights Call Center - BEDFORD HEIGHTS, OH Position Type Full Time Education Level Not Specified Salary Range $ $18.00 Hourly Travel Percentage Up to 25% Job Shift Any Job Category Customer Service Description · SUMMARY · Participat ...
Customer Contact Center Representative I

3 weeks ago

Planned Parenthood of Northeast Ohio Bedford, United States

Job Details Level Entry Job Location Bedford Heights Call Center - BEDFORD HEIGHTS, OH Position Type Full Time Education Level High School Salary Range $17.00 Hourly Travel Percentage None Job Shift Any Job Category Customer Service Contact Center Representative As a socially res ...
Solutions Center Representative

5 days ago

Pyramid Consulting, Inc Cleveland Heights, United States

Immediate need for a talented Solutions Center Representative . This is a 12+ Months Contract opportunity with long-term potential and is located in Heights OH (Onsite) . Please review the job description below and contact me ASAP if you are interested. · Job ID: · Pay Ra ...
Patient Service Representative Outpatient Surgery Center

4 days ago

Akron Children's Beachwood, United States OTHER

New Outpatient Surgery Center Site: Hire Date will be June 2024 · Summary: · The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment fun ...
Call Center Representative

3 weeks ago

DialAmerica Middleburg Heights, United States Full time

Job Description · Call Center Professionals, if you're passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you Founded in 1957 and headquartered in Mahwah, NJ we are one ...
Call Center Representative

3 weeks ago

Bath Planet - BCI Acrylic, Inc. Cleveland, United States

Deliver scripted pitch to the homeowners. Adjust scripted pitch to meet the needs of specific homeowners. Handle homeowner's questions and objections. Obtain homeowner's information including names and addresses phone numbers etc. Receive appointment Call Center, Sales Representa ...
Solutions Center Representative

1 day ago

Pyramid Consulting Cleveland, United States

Immediate need for a talented Solutions Center Representative . This is a 12+ Months Contract opportunity with long-term potential and is located in Heights OH (Onsite) . Please review the job description below and contact me ASAP if you are interested. · Job ID: · Pay Ra ...
Call Center Representative

3 days ago

Fleet Response Hudson, United States

*$500 Sign On BONUS for Fleet Response's Call Center* · Fleet Response's mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an environment that fosters opportunity, integrity, and excellence ...
Call Center Representative

3 weeks ago

Fleet Response Hudson, United States

Job Description · Job Description*$500 Sign On BONUS for Fleet Response's Call Center* · Fleet Response's mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an environment that fosters oppor ...
Call Center Representative

3 weeks ago

Arhaus Hudson, United States

Providing best-in-class service to all clients, our Client Services Representatives - Level 1 act as the voice of Arhaus as they field real-time calls from clients all over the country. Ideal candidates are caring and compassionate, enthusiastic, solutions-oriented, and committed ...
Call Center Representative

1 week ago

Paramount Staffing LLC Middleburg Heights, United States

Job Description · Job DescriptionURGENT HIRING · We are currently hiring for onsite Call Center Representatives in Middleburg Heights, Ohio – This opportunity will start as an onsite position but will have potential for agents to work from home after the first 90 days, based on ...
Call Center Representative

3 days ago

Insight Global Strongsville, United States

Answer calls, verify customer and where the loan will be transferred too. · fill the customer in on where their loan will be handled moving forward and offer up that transfer once completed. · Deescalate conversations that could become intense- handle pressure well. · We are a ...
Business Development Center Representative

3 weeks ago

Acuative Corporation Strongsville, United States

Job Description · Job DescriptionBusiness Development Center Representative- (BDC) Inside SalesAre you outgoing, energetic, love working with people and want to start your career with an industry leading company in Information Technology? Acuative has an exciting opportunity for ...
Call Center Sales Representative

2 weeks ago

Aucera Middleburg Heights, United States Part time

Job Description · Are you looking for something more than a job? At Aucera, we want to make sure that work is more than just a four-letter word. We want you to be part of something that you enjoy in a supportive environment focused on your success. · At Aucera we look for indiv ...
Call Center Sales Representative

2 weeks ago

Aucera Middleburg Heights, United States

Job Description · Are you looking for something more than a job? At Aucera, we want to make sure that work is more than just a four-letter word. We want you to be part of something that you enjoy in a supportive environment focused on your success. · At Aucera we look for indiv ...
Rental Client Care Center Representative

3 weeks ago

MobilityWorks Richfield, United States

Position Summary: The Rental Client Care Center Representative is responsible for helping us better serve potential and existing rental customers. · __________________________________________________________________ · Essential Job Functions and Duties: · * Ability to thrive in a ...
Rental Client Care Center Representative

3 weeks ago

Mobility Works Richfield, United States

Job Description · Job DescriptionPosition Summary: The Rental Client Care Center Representative is responsible for helping us better serve potential and existing rental customers. · __________________________________________________________________ · Essential Job Functions and ...
Call Center Representative

2 weeks ago

Insight Global Strongsville, United States

Answer calls, verify customer and where the loan will be transferred too. · fill the customer in on where their loan will be handled moving forward and offer up that transfer once completed. · Deescalate conversations that could become intense- handle pressure well. · We are a ...
Patient Support Representative; Health Center Operations

1 day ago

The Centers Cleveland, United States

Job Summary · Ensures the highest level of customer service, professionalism and communication is performed while greeting and registering patients as they check in, verification of documents, scheduling of medical, behavioral and/or dental appointments and answering phones in a ...
Front Desk Representative Wellness Center Chiropractic/PT

3 weeks ago

Highland Wellness Center Cleveland, United States

Job Description · Job DescriptionBenefits:Competitive salary · Training & development · Bonus based on performance · Employee discounts · Free uniforms · Paid time off · 401(k) matching · Free food & snacks · Benefits/PerksFlexible Scheduling · Competitive Compensation · Careers ...