- Handle inbound and outbound customer calls, emails, and chat inquiries related to banking accounts, card services, digital payments, transactions, and payment processing solutions
- Verify customer identity and account information in accordance with security, privacy, and regulatory requirements.
- Resolve customer issues such as transaction inquiries, payment disputes, account maintenance, card replacements, and technical troubleshooting.
- Educate customers on banking products, payment tools, fees, policies, and digital self-service options.
- Accurately document customer interactions, actions taken, and outcomes in internal systems
- Identify potential fraud, suspicious activity, or compliance concerns and escalate according to established procedures.
- Meet or exceed service level agreements, quality standards, and performance metrics.
- Collaborate with internal teams including operations, fraud, and technical support to ensure timely resolution of customer issues.
- Maintain up-to-date knowledge of company products, banking regulations, and payment industry best practices.
- High school diploma or equivalent; college coursework or degree preferred.
- One or more years of customer service or call center experience, preferably in banking, financial services, or payment processing.
- Strong verbal and written communication skills with a customer-focused mindset
- Ability to handle sensitive financial information with professionalism and discretion.
- Basic computer proficiency and experience navigating multiple systems simultaneously.
- Strong problem-solving skills and attention to detail
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Call Center Customer Service Representative - Cincinnati - LHH
Description
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
The Call Center Customer Service Representative serves as a primary point of contact for customers using banking and payment processing products and services. This role is responsible for delivering accurate information, resolving issues efficiently, and ensuring a secure, compliant, and positive customer experience across all interactions. This position is a 6-month contract assignment with the chance of getting hired on permanently after 6 months. This position will pay $20/hr. and be 100% onsite in Blue Ash.
RESPONSIBILITIES
QUALIFICATIONS
If you are interested in learning more, please apply now.
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Service Representative
Only for registered members Cincinnati
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Customer Service Representative
Only for registered members Cincinnati, OH
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Customer Service Representative
Only for registered members Cincinnati
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Patron Services Representative
Only for registered members Cincinnati, OH
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Customer Service Representative
Only for registered members Cincinnati, OH
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Customer Service Representative
Part time LHH- Cincinnati
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Customer Service Representative
Only for registered members Hamilton, Ohio, United States
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Customer Service Representative
Only for registered members Cincinnati, Ohio
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Customer Service Representative
Only for registered members Cincinnati, OH
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Customer Service Representative
Russell Tobin- Cincinnati
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Customer Service Representative
Only for registered members Hamilton, Ohio
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Client Service Representative
Only for registered members Cincinnati, OH
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Client Service Representative
Only for registered members Cincinnati, OH · Customer Service
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Customer Service Representative
Only for registered members Cincinnati, Ohio, , United States
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Customer Service Representative
Only for registered members Cincinnati, Ohio
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Customer Service Representative
Only for registered members Cincinnati, OH
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Customer Service Representative
Only for registered members Cincinnati, OH
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Patient Service Representative
Only for registered members Midwest City, OK, USA
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Member Service Representative
Only for registered members Cincinnati, OH
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Customer Service Representative
Only for registered members Cincinnati, OH
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Client Services Representative
Only for registered members Cincinnati, OH