- Manage customer escalations and complaints in accordance with company policies and professional standards.
- Handle inbound calls and complete outbound follow-ups (callbacks, responses, etc.) to maintain service levels and queue performance.
- Demonstrate strong negotiation, problem-solving, and conflict resolution skills while resolving issues within assigned authority; escalate when necessary.
- Act as the voice of the customer by proactively identifying root causes of escalations and recommending improvements.
- Share insights with team members to reduce repeat issues and improve service quality.
- Accurately capture and maintain customer contact information within internal systems.
- Follow established escalation and complaint procedures to ensure proper tracking and communication.
- Utilize internal tools to provide accurate information and identify knowledge gaps or outdated procedures.
- High school diploma or equivalent
- Minimum 2 years of customer service and/or contact center experience
- Experience de-escalating dissatisfied customers with patience and empathy
- Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel
- Bachelor's degree
- Experience with financial products or technology
- Proven ability to work collaboratively in a fast-paced, customer-focused environment
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Customer Service Representative - Cincinnati - Russell Tobin
Description
Role Type: Temp to Full Time
Job Location : Blue Ash , OH
Compensation: $20/hr
Position Overview
As a Customer Service Representative, you will support inbound customer inquiries and resolve issues by delivering world-class customer service. The team seeks individuals who are passionate about providing exceptional customer experiences, committed to their work, and motivated to make a positive impact while solving complex customer concerns.
Key Responsibilities
Ideal Candidate Profile
You demonstrate ownership of customer issues and work proactively with internal business units, partners, and vendors to drive timely resolution. You can identify underlying causes of complaints, analyze trends, and recommend process improvements to enhance products and customer experience.
Qualifications
Required:
Preferred:
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Service Representative
Only for registered members Cincinnati
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Customer Service Representative
Only for registered members Cincinnati, OH
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Customer Service Representative
Only for registered members Hamilton, Ohio, United States
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Customer Service Representative
Only for registered members Cincinnati, OH
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Customer Service Representative
Only for registered members Cincinnati
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Customer Service Representative
Only for registered members Cincinnati, OH
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Client Service Representative
Only for registered members Cincinnati, OH · Customer Service
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Customer Service Representative
Only for registered members Cincinnati, Ohio
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Patron Services Representative
Only for registered members Cincinnati, OH
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Client Service Representative
Only for registered members Cincinnati, OH
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Member Service Representative
Only for registered members Cincinnati, OH
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Customer Service Representative
Only for registered members Cincinnati, Ohio
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Customer Service Representative
Part time LHH- Cincinnati
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Customer Service Representative
Only for registered members Cincinnati, OH
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Patient Service Representative
Only for registered members Midwest City, OK, USA
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Client Services Representative
Only for registered members Cincinnati, OH
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Patient Services Representative
Only for registered members Cincinnati, OH
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Patient Services Representative
Only for registered members Cincinnati
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Customer Service Representative
Only for registered members Cincinnati, OH
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Customer Service Representative
Only for registered members Hamilton, Ohio