Service Advisor - Shrewsbury, United States - McGovern Automotive Group

McGovern Automotive Group

Verified Company

Shrewsbury, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

McGovern Automotive Group is a new and fast growing automotive retailer that is hiring a Service Advisor to join our Service Team at our newest, state of the art Collision Center
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The largest Collision Center in the United States_
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Located in Shrewsbury, MA_

SUMMARY:

Sells and schedules needed service work in the service department.

ESSENTIAL DUTIES:
include the following. Other duties may be assigned.

Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible
Greets customers in a timely, friendly manner and obtains vehicle information
Writes up customer's vehicle problems accurately and clearly on repair order
Refers to service history, inspects vehicle, and recommends additional needed service
Advises customers on the care of their cars and the values of maintaining their vehicles in accordance with manufacturers' specifications
Provides a complete and accurate written cost estimate for labor and parts
Establishes "promised time." Checks with dispatcher/Team leader, if necessary
Obtains customer's signature on their repair order; provides customer with a copy
Establishes customer's method of payment. Obtains credit approval, if necessary
Notifies dispatcher of incoming work
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
Implements and maintains a service marketing program
Reviews repair orders to ensure that work is completed and additional work and authorization is noted.

Closes repair order as appropriate and when customer has paid and picked up vehicle
QUALIFICATIONS:

3+ years prior experience in a similar position preferred
Displays superior customer relationship and interpersonal skills and maintains strong focus on customer satisfaction
Maintains core knowledge of products and product updates
Possesses excellent verbal and written communication skills
Meets deadlines, prioritizes assignments, and multitasks under pressure
Demonstrates a high work ethic and exhibits professional and acceptable behaviors at all times
Is self motivated, organized, detail oriented, and success driven
Completes assigned tasks promptly and efficiently
Is teamoriented with a desire to achieve both individual and collective goals
Maintains professional appearance and positive, high energy presence
Understands and complies with federal, state and local regulations
Holds valid driver's license
Able to pass background and drug screenings

About Our Company:

McGovern Automotive Group is a new and fast growing automotive retailer.

Our culture of "customer first" and commitment to transparency enables us to provide superior service and exceptional value for our customers.

Our rapidly expanding business provides significant opportunity for learning, training and career growth.

In addition, we provide a highly competitive compensation plan, along with benefits (including medical, dental, 401K, paid time off) and a professional, team-oriented and promote from within culture.

If you are interested in building a career at a family owned, innovative, and fast paced organization,
please contact us.

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McGovern Automotive Group is an Equal Opportunity Employer._

Pay:
$65, $85,000.00 per year

Benefits: