Customer Service Representative - Tremonton, United States - Bank of Utah

Bank of Utah Tremonton, United States

3 weeks ago

Description

We are currently looking for aFTCustomer Service Representative/Teller to work Monday - Friday, 30-35 hours per week, for our located at 25 N Tremont St. Tremonton, UT.

Under the direction of the Customer Service Manager (CSM), the Customer Service Representative (CSR) is responsible for establishing a full-relationship with customers. The Customer Service Representative is personally committed to consistently creating a great customer experience by meeting a broad range of financial service needs. In addition, the CSR will help lead the branch team to attain branch goals. Adheres to all bank established policies, procedures and overall banking/compliance regulations.

Benefits of Working with Us:

Bank of Utah's comprehensive benefits package promotes health and wellness, financial well-being and career growth. A few highlights include:

Great work-life balance, with a Monday-Friday schedule
Competitive benefits, including health, eye, dental and life insurance
401(k) plan and match up to 5 percent, plus opportunities to participate in our employee stock ownership program (eligibility requirements must be met)
Incentive pay
12 paid bank holidays + earned vacation time
Training opportunities for new employees
Learning incentives to expand your banking knowledge and grow in your career (including opportunities to learn about all of our departments, such as mortgage, branch operations, commercial lending, personal trust, corporate trust, compliance, payments processing and more)
Volunteer opportunities to make a difference in the communities where you work and live
Awards and recognition to celebrate you and your colleagues for living the bank's values

To qualify for this Full-time Customer Service Representative/Teller position, you must have:

Previous customer service experience.
Basic computer and Microsoft Office Suite skills.
Previous cash handling experience preferred
High School Diploma or equivalent required

This Full-time Customer Service Representative/Teller position requires you to:

Promotes, represents and welcomes current and potential customers, employees and vendors to the bank in a professional and inviting manner.
Develop a strong, value-added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs. Provide solutions to ensure the customer feels understood, informed and confident in the bank and products/services offered.
Leads and encourages a positive working environment with a can-do attitude, which fosters our Cultural Beliefs.
Proficiently performs routine, basic and complex transactions and tasks.
Expert knowledge of Bank of Utah's depository products accounts, apps and online services along with a strong understanding of bank's products and services. Promote and refer other bank products/services to customers and convert service opportunities to sales when appropriate.
Proactively seek solutions to customer service and efficiency issues. Troubleshoot online and mobile banking issues. Service customer accounts and requests accurately in accordance with bank policy and procedure.
Maintain comprehensive and up to date knowledge of banking regulations related to assigned job function. Complete required compliance and job specific training.
Actively participate in meetings, individual and group feedback/training sessions.

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