-
Field Supervisor
1 week ago
Allied Universal® San Francisco, United StatesField Supervisor · **Overview**: · Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a c ...
-
Member Solution Lead
1 week ago
The Police Credit Union of California San Francisco, United StatesThe Police Credit Union is seeking self-starters who share our commitment to provide excellent service and education at every opportunity. We offer generous benefits, competitive compensation and career development opportunities throughout our organization. · - Benefits include: ...
-
Ykids Daycare Leader
3 weeks ago
YMCA of San Francisco San Francisco, United States**About the Job** · Under the guidance and supervision of the Director of Community Programs, the Y-Kids Program Leader is responsible for the achievement of the mission, goals, and objectives of the Y-Kids Childwatch program at the Presidio Y. The areas of primary importance are ...
-
Part Time Janitorial Supervisor
2 weeks ago
Celestial Cleaning Service LLC San Francisco Bay Area, United States Part time**Qualifications** · - Must be able to understand and explain instructions on how to complete a task using basic communication · - Present a professional appearance and conduct · - Always remember safety first · - 2+ years of commercial janitorial experience · - High school diplo ...
-
Internal Auditor
2 weeks ago
Federal Reserve Bank of San Francisco San Francisco, United StatesCompany · Federal Reserve Bank of San Francisco · We are the Federal Reserve Bank of San Francisco—public servants with a mission to advance the nation's monetary, financial, and payment systems to build a stronger economy for all Americans. We are a community-engaged bank, and a ...
-
General Counsel
1 week ago
Golden Gate National Parks Conservancy San Francisco, United States Full time**General Counsel** · **Organization Description**: · Since 1981, the Golden Gate National Parks Conservancy (Parks Conservancy) has served as the nonprofit partner of the National Park Service, collaborating with the Presidio Trust, partners, donors, and the community to support ...
-
Ykids Program Leader
1 week ago
YMCA of San Francisco San Francisco, United StatesBranch: · - Stonestown Family YMCA- Type: · - Part time- Competency level: · - Leader- Salary range: · - $18.07 to $19.50 per hour- Start date: · - Apr 25, 2024**Careers with a Cause**: · Imagine going to work knowing that what you do each day positively influences the lives of p ...
-
Executive Director
5 days ago
San Francisco Museum and Historical Society San Francisco, United States**About the San Francisco Historical Society**: · The San Francisco Historical Society exists to uncover, preserve, and present, in engaging ways, the colorful and diverse history of our city from its earliest days to the present. · We engage residents, visitors, and the next gen ...
-
Executive Director
3 days ago
San Francisco Historical Society San Francisco, United StatesOverview: · Executive Director Job Description · About the San Francisco Historical Society: · The San Francisco Historical Society exists to uncover, preserve, and present, in · engaging ways, the colorful and diverse history of our city from its earliest days to the · present. ...
-
Commercial Pest Technician
2 weeks ago
PURCOR Pest Solutions Daly City, United States**WHO WE ARE** · **WHAT'S IN IT FOR YOU**: · - Competitive Base Pay Hourly Pay, and Uncapped Sales Commissions · - **Visibility with a high-profile account**: · - Medical, Dental & Vision Benefits · - Employer Paid Short-Term & Long-Term Disability (STD/LTD) · - Employer Paid Lif ...
-
Fulfillment Specialist
3 weeks ago
Fastenal Oakland, United StatesFulfillment Specialist · 6603 San Leandro St, Oakland, CA 94621 · CAOAK Public Store · Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm · hours/week · OVERVIEW: · Embark on your journey as a Part-time Fulfillment Specialist, where you'll take charge of delivering excellenc ...
-
Project Manager
2 weeks ago
ABM Industries Oakland, United StatesThe Project Manager supervises and coordinates the work of ABM Facilities Services employees that provides Services. · **Pay**:$80,000.00/annual · The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, ...
-
Tire fitter in a mobile truck service
1 day ago
FusionWorks Oakland, United StatesWith a network of over 450 locations, Vergölst ensures the mobility of its customers nationwide. Founded in 1926 in Aachen, it is the oldest tire retailer in Germany and has continuously grown to become a specialist in tires and automotive services. Since 1974, Vergölst has been ...
-
Hearing Aid Master
3 weeks ago
Sapphire Solutions Oak Valley, United States__ · Big Burstah 45, Apply nowHamburg · __ immediately · Welcome to No. 1. With around Apply nowGEERS specialty stores and Apply nowemployees, GEERS is the largest provider in the country in the hearing aid industry and as part of Sonova, based in Switzerland, is part of the worl ...
-
Safety Coordinator
3 weeks ago
Gothic Landscape, Inc. Berkeley, United States**_At Gothic Landscape, we are about delivering extraordinary customer service, building authentic, relationships not only with our clients, but with our teams. With ingenuity, vision and dedication, we transform landscapes that become the places people play, work and live. As th ...
-
Enhancement Landscape Laborer
2 weeks ago
BrightView Landscapes Burlingame, United States**Description** · At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. Were looking for anEnhancement Landscape Laborer.Can you pictur ...
-
Enhancement Landscape Laborer
2 weeks ago
BrightView Landscape Services Burlingame, United StatesAt BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for an Enhancement Landscape Laborer. Can you picture yourself here ...
-
Universal Banker
3 weeks ago
Provident Credit Union Palo Alto, United States**UNIVERSAL BANKER** · **Job Summary**: · The Universal Banker is a highly motivated sales and service professional with advanced knowledge of Provident's products and services. She/He will be responsible for opening new products, processing transactions, cross-selling products a ...
-
Ldar Tech
2 weeks ago
Team Industrial Services, Inc. Benicia, United StatesLDAR Tech · General Summary · The ECS LDAR Technician is responsible for conducting air monitoring and emissions measurement activities, performing equipment calibrations and maintenance, and collecting and organizing field data for air quality compliance and emissions assessment ...
-
Ldar Technician
2 weeks ago
Team Industrial Services, Inc. Benicia, United StatesLDAR Technician · General Summary · The ECS LDAR Technician is responsible for conducting air monitoring and emissions measurement activities, performing equipment calibrations and maintenance, and collecting and organizing field data for air quality compliance and emissions asse ...
Head Universal Banker- West Portal Branch- On Site - San Francisco, United States - Citigroup Inc
Description
Head Universal Banker- West Portal Branch- On SiteCitigroup Inc
Hayes Valley, CA
Mar 06, 2024
Job Description
The Head Concierge is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team.
deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships.
Responsibilities:
Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)
Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture.
Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients.
May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g.leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g.
Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.
Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed (including competence in using teller NBS system & cash recycler to assist customers) Good leadership skills and the ability to motivate others Actively promoting and participating in branch incentive program(s) by promoting and participating in a sales and service programs consistent with Citi's business plan goals Providing working leadership and guidance to peer Concierge or Tellers through assignment of work and technical guidance, when needed Assisting and providing coverage for leadership team with leading by example Provide feedback to management on ways to enhance sales processes and service delivery Providing coaching and education to the other Concierge or Tellers regarding Digital capabilities, transaction processes and priorities, including a streamlined sales & service process, digital first approach, focus on client problem resolution and effective utilization digital technologies Resolving complex client issues or needs; connect with relevant specialists or senior leaders as needed Qualifications: 1-3 years relevant experienceRequired Skills:
Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills
Preferred Skills:
Retail experience Education: High School diploma or equivalent
Job Family Group:
Customer Service Job Family:
Branch Service Time Type:
Full time
Primary Location:
San Francisco California United States Primary Location Salary Range:
$50, $65,270.00 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ) . View the "EEO is the Law ) " poster. View the EEO is the Law Supplement ) . View the EEO Policy Statement ) . View the Pay Transparency Posting ) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
#J-18808-Ljbffr
