Customer Support Employee 2nd Level - Riverview, SC, United States - Oceanic Ventures

Oceanic Ventures
Oceanic Ventures
Verified Company
Riverview, SC, United States

2 weeks ago

James Miller

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James Miller

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Freelance
Description
Are you interested in playing a crucial role in the digitalization of government agencies in Germany? Join the #TeamMaterna as a Customer Support Representative


As a Customer Support Representative, you will:

  • Work in 2nd level support, providing technical assistance to our customers via phone and the ticketing system (BMC Remedy).
  • Act as a liaison between the service desk, customer departments, and your team members.
  • Create and review operational documentation.
  • Generate reports upon request from customer departments.
  • Verify information in the supported applications.

What you bring to the table:

  • Completed training as an IT specialist or a technical degree, such as business informatics.
  • Relevant experience in customer support and proficiency in tools such as SQL-Developer, PL/SQL-Developer, and shell scripting.
  • Strong communication skills, attention to detail, and ability to handle stress.
  • Customeroriented mindset and willingness to work during nonstandard hours.
  • Willingness to undergo a security check according to German law.
  • Excellent German (C1) and good English (B2) language skills, both written and spoken.

Your benefits:


  • Flexible working hours without core hours.
  • 30 days of vacation.
  • Option for remote work.
  • Casual work environment.
  • Flat hierarchies and a culture of informal address.
  • Events, both professional (e.g. Brown Bag Sessions) and social (e.g. Christmas party).
  • JobRad bicycle leasing.
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