Front Desk Associate - Portsmouth, United States - J GROUP INC

J GROUP INC
J GROUP INC
Verified Company
Portsmouth, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Summary:

Duties:


  • Greet and welcome guests in a friendly and professional manner
  • Handle guest checkins and checkouts efficiently
  • Answer phone calls and provide accurate information to guests
  • Assist guests with inquiries and resolve any issues promptly
  • Process reservations and cancellations following hotel procedures
  • Maintain a clean and organized front desk area
  • Collaborate with other hotel staff to ensure guest satisfaction
  • Errands as needed
  • Provides valet and car parking services
  • Housekeeping when needed
  • Ensures each property and rooms are tended to before guest arrival
  • Coordinates room status updates with the housekeeping department including: checkouts, late checkouts, early checkins, and special requests
  • Maintains the cleanliness and neatness of the property common areas
  • Knows all safety and emergency procedures including accident prevention policies
  • Ensures entryways and sidewalks are clear of ice and snow at all times

Experience:


  • Previous experience in hotel management or front desk operations preferred
  • Proficiency in multilingual communication is a plus
  • Knowledge of guest services, phone etiquette, and phone systems
  • Strong hospitality background with a focus on hotel or hospitality management

Pay:
$ $22.73 per hour


Expected hours:
per week


Benefits:


  • Paid time off

Schedule:

  • Evening shift
  • Holidays
  • Morning shift

Work setting:

  • Inperson

Ability to Relocate:

  • Portsmouth, NH: Relocate before starting work (required)

Work Location:
In person
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