IT Support Analyst - Tonawanda, United States - GreySource

GreySource Tonawanda, United States

1 week ago

Description

Job Description

IT Support Analyst
Full time

Provide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate.

RESPONSIBILITIES:

Provide operational support and maximum uptime for plant-related WINTEL & LINUX client desktops, handheld devices, Laptops, Process PCs, NetPCs, and Servers (File/Print, Process, SQL, WTS) including associated OS(NT, W2K, XP, VISTA. WIN7) and software, Laserjet, and Label (Zebra, Datamax, Other) printers, tethered network Switches, Routers, Firewalls, Phone systems, and untethered Wireless access points and Intermec, Motorola, Symbol, LXE RF devices.
Gather/Capture client and problem information
Make use of technical skills, knowledge database, and other ITRC resources to resolve problems and escalate problems appropriately.
Assist in the creation/maintenance of documentation.
Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems, and performing troubleshooting activities. Documents, tracks, and monitors the problem to facilitate a timely resolution.

REQUIRED EXPERIENCE AND SKILLS:

Applicant must have experience supporting Outlook, Windows, Word, Excel, and other desktop applications.
Patience and tact to respond effectively to plant personnel with varied level of technical acumen.
Good time management and self-direction skills necessary.
Microsoft and CompTIA certifications are preferred.

THIS POSITION MUST BE PERFORMED ONSITE AND IS NOT AVAILABLE AS A REMOTE POSITION. APPLY WITH RESUME AND BEST CONTACT DETAILS FOR IMMEDIATE CONSIDERATION. COMPETITIVE SALARY WITH FULL BENEFITS.

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