Head Case Manager - Windham, United States - EASTCONN
Description
Head Case Manager (Workforce Innovation and Opportunity Act grant Adult/Dislocated Worker program case management services)
Located:
American Job Center
- Danielson and remote as needed
Required qualifications:
- Bachelor's Degree in Psychology, Sociology, Human Development, Counseling, Workforce Development, or other relevant degree field plus five years related work experience (will consider reasonable alternative combination of education and experience).
- Experienced case manager (preference for employment services experience).
- Ability to thrive within diverse teams and serve people with diverse socioeconomic, racial, and ethnic backgrounds.
- Excellent customer service and communication skills, verbal and written.
- Advanced competency with Microsoft Word and Excel.
- Experience in program leadership activities (e.g.; training staff, overseeing work activities/data accuracy, monitoring progress)
- Capacity to complete dataentry tasks utilizing webbased systems, maintain accuracy and efficiency in fastpaced environment.
- Take independent personal responsibility for maintaining organized schedule amidst shifting priorities.
- Ability to infrequently travel within Eastern Connecticut and occasionally statewide with reliable transportation.
Preferred qualifications:
- Knowledge of One-Stop American Job Center services, partners, and programs.
- Competency in customer assessment techniques and career planning.
- Experience executing program compliance checks on policies/program procedures in coordination with a supervisory team.
- Understanding of person
- Public Speaking experience, including meeting facilitation.
- Intermediate to Advanced user of Google Suite (including: Drive, Docs, Sheets, Voice, and Forms).
- Job development and knowledge of the business community in Eastern Connecticut.
- Outreach and Marketing activities, such as social media page management.
- Bilingual preferred: English/Spanish.
Position responsibilities include:
- Achieving recruitment and contractual performance goals for the Workforce Innovation and Opportunity Act (WIOA) Adults and Dislocated Worker Grant.
- Providing referrals to human services and community resources.
- Maintaining customer management database and required reporting.
- Guidance to job seekers on knowledge of local job market, training providers, and case management best practices.
- Updating and editing customer résumés and cover letters.
- Training new and incumbent Workforce Innovation and Opportunity Act (WIOA) Adult/Dislocated Worker (Ad/DW) Case Managers on program procedures, both EASTCONN employees and contract's vendor employees.
- Executing internal WIOA Ad/DW program compliance checks on policies/program procedures in coordination with the Employment & Training Coordinator.
- Identifying and drafting programmatic best practices for incorporation into program improvement activities.
- Facilitate staff projectbased workgroups.
- Provide ongoing technical assistance to regional WIOA Ad/DW Case Managers.
- Analyze program outcomes and performance data monthly to address programmatic performance maintenance, in collaboration with the Performance & Accountability Assistant and Employment & Training Coordinator.
- Monitor monthly contact requirements for regional customer engagement.
As an EEO/AA employer, EASTCONN provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person's race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our policies.
M/F/D/V
Pay:
$54, $56,000.00 per year
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location:
In person
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