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    EnerBank Customer Service Professional - Salt Lake City, United States - Regions

    Regions
    Regions Salt Lake City, United States

    1 month ago

    Default job background
    Full time
    Description

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

    At EnerBank, the Customer Service Representative is responsible for providing telephone support to customers regarding their account activity.

    EnerBank USA, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and other organizations (with networks of home improvement contractors) to develop customized white-label loan programs to help them increase their sales as well as attract and retain top dealers.

    Primary Responsibilities

    • Provides telephone support for customers
    • Counsels customers regarding loan accounts
    • Documents conversations with customers and actions taken
    • Processes customer payments via phone
    • Preforms customer account maintenance requests
    • Reviews and notes accounts for customer correspondence
    • May perform other assigned tasks

    This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

    Requirements

    • High School Diploma or GED

    Skills and Competencies

    • Ability to learn additional systems including, ServLoan and Unifi
    • Ability to multi-task and work in a fast-paced environment
    • Ability to remain calm and focused in stressful situations
    • Ability to work on a team
    • Basic Microsoft Office Suite skills
    • Excellent customer service skills
    • Excellent verbal and written communication skills
    • Strong attention to detail

    Strongly preferred:

    One (1) year experience in customer service

    • This position is only available onsite in Salt Lake City or Provo, Utah.
    • Flex schedule possible following training
    • Schedule- 40 hours Monday-Friday during business hours

    Compensation Details

    Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

    The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

    Job Range Target:

    Minimum:

    $36,500.00 USD

    50th Percentile:

    $40,000.00 USD

    Incentive Pay Plans:

    This job is not incentive eligible.

    Location:

    Salt Lake City, Utah

    Bring Your Whole Self to Work

    We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

    OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

    Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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