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    Field Service Engineer - Phoenix, United States - Prosum

    Prosum
    Prosum Phoenix, United States

    2 weeks ago

    Prosum background
    Description

    Field Service Engineer

    Heavy travel required for the first 6-9 months of employment. Domestic and International.

    Semiconductor manufacturing experience REQUIRED.

    Must Haves:

    • Working experience with hand tools (oscilloscope, digital voltmeter, etc.)
    • Comfortable interfacing with customers/clients in person
    • 2+ years of professional engineering experience. Hands on engineering experience.
    • Electrical or Mechanical Engineering Degree
    • Knowledge of semiconductors (professional experience is ideal but any school projects, internships, courses are acceptable)
    • 2-5 years of experience
    • US Citizens or Green Card Holders only

    You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.

    Perks:

    • 35 hour work weeks (anything over is over-time)
    • 3 weeks Paid Vacation
    • 401k Match
    • Commuting Allowance
    • Tuition/ Self-Improvement monthly reimbursement
    • 100% employer paid medical, dental, and vision coverage (no out of pocket costs for employees)

    Nice to Have:

    • Knowledge of photomask, MASK INSPECTION, inspection, metrology (EUV/DUV)

    Job Description:

    • This mid-level Engineer position is responsible for providing field service engineering activities to Company customers independently
    • This position troubleshoots more complicated products and problems.
    • Essential Job Functions Field Service Engineering
    • Receives service calls from customer.
    • Determines customer need or problem and responds accordingly.
    • May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company's products at customer site.
    • Performs preventative maintenance on Company products.
    • Establishes and manages a local maintenance service
    • Provides liaison between customer and applications programmer for customer requests involving change in applications.
    • Researches market needs and customer applications of Company products.
    • Submits application report to management in a timely manner.
    • Supports sales activities and establishes and maintains good relationship with customers.
    • Participates in sales meetings as required.
    • Provides training to other Company field service engineers as needed.
    • Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner
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