Receptionist - Troy, United States - The Eliot at Troy

The Eliot at Troy Troy, United States

3 weeks ago

Description

The Eliot at Troy -

If You Are Looking to Join an Amazing Team with a Positive Work Culture and Friendly Residents, Look No Further

Receptionist - 3p-11p weekdays, 7-3 weekends

Receptionist Overview: The Receptionist will provide general assistance and oversight to ensure high resident satisfaction and care; answer telephones; greet guests; respond to residents' requests and assist in coordination of services to residents; assist in providing services to residents, families and guests. Assist in creating a warm and welcoming environment.

Receptionist Responsibilities:

Welcome and check-in all guests to the facility
Assist staff in providing and coordinating services to residents, families and guests.
Answer telephone calls, direct calls appropriately, respond to call bells timely
Assist residents and staff in solving problems if asked, include encouragement to participate in all that the facility offers.
Create and maintain an environment for residents, families and guests that is customer-friendly and that values and respects the uniqueness of each individual.
Oversee resident attendance at meal times
Oversight of the Reception area for organization and compliance.
Assist with coverage of the Reception area or other departments as needed.
Sort and distribute mail to individuals' mailboxes if needed.
Engage with residents to ensure high level of satisfaction and bring any issues or concerns to the Administrator.
Light cleaning in lobby, maintain presentable work station and front desk
Carry out other duties as assigned by Management Team.
Adhere to and carry out all policies and procedures.

Receptionist Qualifications:

Excellent customer service skills, positive attitude
Knowledge of or willingness and ability to learn phone systems and computer programs
Enjoys working with elderly population
Must be able to pass a background check
Must be a team player
Holidays and Weekends are included

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