Assistant Manager of Scheduling - Albany, United States - Capital District Transportation Authority

Description

• As directed by Manager of Scheduling, build and adjust bus vehicle schedules for regular work picks and midpick changes throughout the year.
• Communicate with Transportation Department to ascertain scheduling needs, report them to Manager of Scheduling, and provide initial recommendations.
• Attend driver forums focused on service and schedules.
• Ride routes regularly to understand how they function and verify issues identified by performance data, customer reports, and driver reports.
• Maintain knowledge of scheduling functions in the scheduling software.
• Prepare statistical reports and other documentation to help inform decisions by Manager of Scheduling and Director of Planning.

• Assist in developing the timeline of regular work picks.
• Assist in developing materials to educate other departments on upcoming changes.
• Provide feedback on proposed service changes.
• Document feedback from Transportation Department and/or Union on service changes.
• As directed by Manager of Scheduling, support Transportation Department on adjustments to crew schedules and manage consequent impacts on vehicle schedules.

• Proof printed schedules, online schedules, and map information for accuracy.
• Proof customer information supported by ITS systems (e.g., destination signs, announcements, bus stop descriptions).

• As directed by Manager of Scheduling, work with Information Technology department to ensure timely and accurate data exports.
• Coordinate with IT Scheduling Systems Project Manager regarding scheduling software issues and backend implications of service changes.
• Support IT department in implementation of scheduling software upgrades and other new technology platforms related to scheduling.

• Minimum of three years of progressively responsible work experience in public transit environment.
• Ability to analyze data related to bus schedules, ridership, etc., to improve the efficiency of transit service.
• Aptitude with solving problems, attention to detail, and technologically savvy.
• Demonstrated communication (oral and written) skills.
• Experience with scheduling software (HASTUS/Trapeze) and other office productivity tools preferred.

• Flexible flexibility is required. Some work is required outside, evenings, winter, and summer months.
• This position is primarily housed in a standard office setting in an operating transit environment. It does require frequent riding on buses.
• This position does not require manual labor (heavy lifting) or significant travel. Work in the field is required to correct and/or validate service data. This position may require 24/7 technical support and remote access for "offsite" administrative support.
• This job description in no way implies that these are the only duties to be performed by the employee occupying this position. Furthermore, the company reserves the right to add or to revise an employee's job duties at any time at its sole discretion.