Keyholder - Fashion Island - Newport Beach, United States - BRIXTON

Description

We are seeking an exceptional, service-minded, key holder who will be responsible for delivering an exceptional Brixton brand experience, building and maintaining customer relationships while leading the retail sales team, and achieving store sales goals.

• Customer Service:_
• Creating an environment that maintains a 100% customer focus
• Exemplifies an optimistic and energetic presence through team collaboration while building strong relationships with customers to maximize customer loyalty
• Maintains a compelling store experience for customers by engaging and modeling appropriate customer service behaviors
• Directs and models selling behaviors to build customer relationships and brand loyalty
• Leads an efficient and satisfying cash

• Models and supports use of store tools and system to nurture customer relationships
• Deliver results and contribute to the store's success. Awareness of and accountable to store and individual goals
• Operational Excellence:_
• Holds key to the store, offering them the ability to open and close store
• Responsible for accurate of sales figures and performs cash operational functions such as bank deposits and daily cash reconciliation
• Ensures housekeeping duties are completed to maintain a neat, clean and professional store environment
• Demonstrates superior knowledge and oversees use of all Company systems in

• Manages and protects the assets of the store through implementation and close monitoring of loss prevention practices
• Product Expert:_
• Performs store visual standards following visual merchandising direction and accomplishes superior product presentation
• Ensure store is consistently recovered, customer ready and meeting brand standards on the sales floor
• Executes reductions, price changes, clearance and transfers
• Responsible for merchandise processing and replenishment on sales floor
• Ensures team is trained on the appropriate fitting techniques and accurately executing fittings
• Generates pride and loyalty in the product and store
• High school diploma or general education degree (GED) preferred
• Must be at least 18 years of age
• Preferably have previous retail and/ or customer service experience
• Have ability and flexibility to work nights, weekends, and store openings and closings, holidays due to store needs
• Energetic, positive, and a passion in Brixton
• Have strong communication, influencing and time management skills
• Ability to use a POS system
• Shopify and Stocky
• Proven ability to provide a superior customer experience and drive customer loyalty
• Proven ability to assess talent and manage performance