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Practice Manager - Boston, United States - Steward Health Care
Description
Location:
Steward Medical Group - North
Posted Date:
3/13/2024
Job Type:
Full Time
Department:
CMGE Practice Budget
Description:
Reporting to the Practice administrator or Director, Practice Management, the Practice Manager is responsible for providing leadership and management of operations at multiple physician practices.
Supervises and/or coordinates the functions related to front desk, business transactions, medical records management, transcription, clinical support services, compliance, safety, and customer service.
Works collaboratively with clinic medical staff and with system wide administrative and medical staff as needed. The Practice Manager is committed to creating a culture of compassion, integrity, innovating thinking and leadership excellence.Key Responsibilities:
Provides leadership, direction, and coordination for general clinic operations
Manages internal and outreach services of the clinic
Collaborates with Director to plan and execute practice financial goals
Responsible for hiring, disciplinary action, and evaluations of employment for all non-physician staff.
Responsible for operating budget for the office, including planning, controlling costs and maximizing revenue.
Organizes the work processes and work units to promote efficient flow
Responsible for oversight of ordering practice supplies and inventory
Ensures proper invoicing and tracking of receivables and payments to vendors
Develops and maintains working knowledge of regulations and standards specific to the clinic(s), including Medicare service and billing regulations
Manages staffing to ensure appropriate coverage at all times
Designs and manages scheduling systems while coordinating with office providers to maximize patient satisfaction and office efficiency.
Provides information and assistance to patients to ensure effective patient relations. Investigates and proactively resolves patient complaints and concerns. Assures that physician call schedules are developed for all physicians, and coordinates call schedule with in-clinic schedule, physician availability, communicating initial and revised call schedules as appropriate
Works collaboratively with clinic division coding and billing specialists and central business office to assure timely and accurate capture of charges for services provided, prompt response to claim rejections, and compliance with all reimbursement procedures
Communicates and supports policies and procedures appropriate for clinic
Conducts applicant interviews and effectively recommends appropriate personnel for clinic positions
Provides for initial orientation and ongoing training of personnel in proper work performance
Achieves and maintains targeted staffing, quality and service standards
Regularly evaluates employee performance according to policy, and provides direction for growth and motivation in the time period required
Conducts or recommends progressive discipline and discharge proceedings when necessary
Partners with Human Resources Representative on performance and employee relations issues
Counsel's employees in resolving performance related problems
Functions as a resource, teaching and collaborating with staff on a continuous basis
Qualifications:
Bachelor's degree strongly preferred or equivalent education and experience 3-5+ years management experience in healthcare preferred
Experience working with physicians in a large physician group preferred
About Steward Health Care
Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness.
One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients.
Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.
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