- Review expenses for competitive pricing, variance to budget, and identifying duplicate invoices for the Field Operations teams.
- Assist with scheduling to ensure maximum productivity with the Field Operations team.
- Complete and submit changes to work orders.
- Respond to all incoming service requests and handling with appropriate follow-up.
- Input data in Yardi for all work orders taken over the phone.
- Schedule maintenance technicians or vendors to specific jobs.
- Notify tenants when a technician is scheduled to be at the home and follow up with tenants within 48 hours of work completion to ensure the matter has been resolved satisfactorily.
- Follow-up with local service vendors on progression completion and work orders.
- Follow-up with technicians on any concerns with the condition of the interior of the home or any pets not on the lease.
- Maintain all field operations policies and procedures, including response time by vendors and follow up with tenants.
- Update work order cycle in Yardi: initiate, schedule, and complete status.
- This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need.
- Primarily working indoors, office environment.
- May sit for several hours at a time.
- Prolonged exposure to computer screens.
- Repetitive use of hands to operate computers, printers, and copiers.
- High School Diploma or equivalence
- Minimum 1-year experience in an administrative or similar role
- Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
- General knowledge of reading, writing, and evaluating project specifications and scopes of work
- Experience using Yardi or similar property management program
- Experience working in property management, real estate or similar industry
- Working knowledge of the following: air conditioning, appliances, plumbing, carpentry, roofing, electricity, carpet, vinyl, windows, painting, and drywall
- Proficient in Spanish, both reading and writing
- Experience working in a fast pace, high-growth company
- Customer Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Clerical- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Service Orientation- Actively looking for ways to help people.
- Time Management- Managing one's own time and the time of others.
- Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Speaking- Talking to others to convey information effectively.
- Writing- Communicating effectively in writing as appropriate for the needs of the audience.
- Attention to Detail- Job requires being careful about detail and thorough in completing work tasks.
- Cooperation- Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Dependability- Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Adaptability/Flexibility- Job requires being open to change (positive or negative) and to considerable variety in the workplace.
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Description
SUMMARY OF RESPONSIBILITIESThe Service Coordinator supports the Service departments at FirstKey Homes. This role will coordinate with Accounts Payable on all construction and maintenance-related invoices to ensure vendors receive payment in a timely fashion. The Service Coordinator will also ensure all work orders meet FirstKey Homes standards.
ESSENTIAL DUTIES
WORKING CONDITIONS
By applying to this position you are consenting to receive follow-up communication.