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    Call Center Representative - Queensbury, United States - Behavioral Health Services North

    Behavioral Health Services North
    Behavioral Health Services North Queensbury, United States

    1 month ago

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    Description

    A Spanish version of this position is available upon request
    La version de esta posicion esta disponible en Español si es requerida

    BHSN, one of the fastest growing organizations providing whole person care in the region, is in search of passionate individuals to join our rapidly growing team

    Your role at BHSN:

    The Call Center Representative is on the front lines of delivering an exceptional customer experience for those that we serve in those organizations in which we partner. Expected to provide an exceptional patient experience in every counter, aligned with the organizations core values. As a call center representative front end staff member, you will need to possess skills in computer software to include EMR scheduling system, active listening and triaging, and problem-solving skills. This role plays a crucial part of our organizations first encounter with those that we serve.

    What's in it for you?

    • Generous benefits, including personalized health coverage, paid time off, and holiday pay
    • Working within our community, making a real impact, working alongside passionate colleagues
    • Accessible leadership team, coaching for your growth, and ample training opportunities
    • As a rapidly growing organization, there are endless opportunities
    • Community discounts, loan forgiveness & more
    What your day might look like:
    • Helps patients understand and access BHSN services. Uses knowledge learned through training, and problem-solving skills to answer patient calls effectively
    • Helps track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient's question quickly and document all interactions in real-time
    • Obtains necessary demographic and insurance information and enters data into department computer system
    • Assists individuals in making appointments for various clinical services throughout the BHSN System;
    • Communicates clear instructions and education related to scheduled services utilizing appropriate guidelines
    • Facilitates appointment requests received through our internal systems
    • Documents all services in accordance with Federal/State regulations and BHSN policies and procedures;
    Your skills and qualifications:
    • High school diploma/GED
    • 1+ years' experience preferred
    • General knowledge of Microsoft Office 365 and Teams
    • General knowledge of Excel
    • Exceptional oral and written communication skills
    • Valid NYS driver's license and reliable transportation required for local and regional travel.
    EEO Statement: BHSN is an Equal Opportunity Employer, and supports Diversity, Equity and Inclusion in its hiring and employment practices, so that every team member can feel like they belong and be their authentic self to thrive in their personal and professional lives. In order to do that, all applicants will receive consideration for employment without regard to age, race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles), creed, color, national origin, sexual orientation, military status, sex, disability, genetic predisposition or carrier status, marital status, arrest record or status as a victim of domestic violence, familial status, gender/gender expression, reproductive health decisions, citizenship or immigration status or any other factor prohibited by law.
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