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    Turndown Attendant - Arlington, United States - Loews Hotels

    Loews Hotels
    Loews Hotels Arlington, United States

    2 days ago

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    Description

    Turndown Attendant



    Live By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers ballpark and Dallas Cowboys Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.

    Job Specific

    • Reports to work as scheduled, in proper uniform, in accordance with the companys personal appearance standards
    • Follows policies and procedures in preparing for and performing turndown service
    • Follows procedures when entering guest rooms, always keeping in mind guests need for privacy
    • Cleans and sanitizes all assigned rooms and bathrooms
    • Keeps turndown carts and linen closets clean and orderly
    • Follows the designated sequence of room assignments
    • Notifies Supervisor of discrepancies such as vacant rooms, etc.
    • Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
    • Interacts with guests in a friendly and professional manner
    • Turns in lost and found items as per department standard
    • Reports items of value left unsecured in hallways and guestrooms
    • Maintains assigned closets and employee areas in accordance with established policies and procedures
    • Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
    • Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
    • Performs a visual inspection before leaving any areas
    • Observes guidelines for using and maintaining all pertinent equipment
    • Reads departmental log book and bulletin board on a daily basis
    • Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
    • Handles all guest complaints according to Star Service Standards, notifies Supervisor of actions taken
    • Performs all duties in a timely and professional manner
    • Other duties as assigned

    General

    • Promotes and applies teamwork skills at all times
    • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
    • Is polite, friendly, and helpful to guests, management and fellow employees
    • Executes emergency procedures in accordance with hotel standards
    • Complies with required safety regulations and procedures
    • Attends appropriate hotel meetings and training sessions
    • Maintains cleanliness and excellent condition of equipment and work area
    • Complies with hotel standards, policies and rules
    • Recycles whenever possible
    • Remains current with hotel information and changes
    • Complies with hotel uniform and grooming standards

    Qualifications

    • Service orientation
    • Able to work as part of a dynamic quality-driven team
    • Basic English language skills
    • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
    • Able to work a flexible schedule, including weekends and holidays
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