Supervisor Dispatch - Vernon, United States - Stericycle

Stericycle

Verified Company

Vernon, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

About Us:

Stericycle is a U.S.

based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment.

Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size.

Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Pay starting between 58-75k

Position Purpose:

Oversees the routing from a dispatch perspective for locations within assigned district. Acts as the liaison between Dispatcher, District Operations Manager, and Industrial Engineering.

Responsible for measuring, implementing, training, and deploying dispatch plans for all field Dispatchers - Improvement initiatives as assigned and dictated by business need.

The Dispatch Supervisor will be a Subject Matter Expert in all routing protocols.

Key Job Activities:

Dispatch Support:
Supports the field Dispatch group within assigned territories and ensure that all projects and initiatives are planned and delivered to the outcomes

This includes:

Ensure compliance with "Dispatch SOP", field transportation initiatives, captures and tracks their specific financial impact/strategic value contributions
Effectively manage and maintain reports and dashboards for the Dispatchers that monitor KPI's for Dispatcher performance and escalate opportunities as needed.
Provide hands on trainings, coaching, and support to field Dispatchers by being a Subject Matter Expert on all routing areas of responsibility.
Develop relationships with Dispatchers and establish a partnership that provides honest and accurate feedback
Keeps all Dispatchers in the districts informed of current problems, changes and new developments in the company by conducting professional, organized and participative meetings
Planning
Lead the coordination to define the requirements and scope for Dispatchers responsibilities in district
Monitor routes to ensure "optimal" use of assets (Headcount/Trucks day over day) to improve route efficiency.
Conduct "Plant" visits to review areas of opportunity
Schedule tasks, deadlines, and key milestones to ensure projects are delivered on time and within scope.
Reporting
Meets with District Operations Manager on a regular basis to communicate progress and discuss issues.
Resolves issues with the appropriate level of management.
Effectively manages "scope creep" by building consensus about the necessity to change the original project plan.
Goals
Meets Stericycle Organizational goals
Partner with District Operations Managers, Planning Managers, Dispatch Analysts, and Dispatchers to ensure standardization globally of routing processes
Leadership
Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently
Ability to effectively Manage a Budget
Select, train, and develop an effective and efficient staff: Make every reasonable effort to select, train, and develop a qualified, diverse workforce
Establish and communicate performance standards and objectives; conduct performance appraisals
Recommend salary adjustments, promotions, transfers and dismissals
Coach employees on educational and job opportunities, to enhance career development and keep them informed of current problems, changes, and new developments in the department and the company by conducting team meetings
Perform other duties and responsibilities, as assigned.

Education:

Required Education: in High School
Preferred Education: in Equivalent or Bachelors

Experience (North America & LATAM):

Education equivalent to graduation from High School, or GED equivalent; some College preferred demonstrating strong organization and change management skills
One year of Operations and Leadership experience required, demonstrating the ability to manage multiple projects and Team Members simultaneously in a fastpaced environment.
One to Three Years with Stericycle
Demonstrates proficiency in Microsoft Office, Excel, Word, Power Point, Project, Visio, Outlook, and Access, Descartes, S4, Salesforce
Demonstrates understanding of Transportations/Logistics, including routing and routing best practices
Demonstrates strong business vocabulary, grammar, and communication skills.
Descartes Experience and

Knowledge Required:
As manifested in a Pre-Requisite Exam taken prior to moving to the Interview Phase.

Benefits:

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health c