Csr - San Leandro, United States - Trench Shoring Company

Trench Shoring Company

Verified Company

San Leandro, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

JOB DESCRIPTION:
CSR (Customer Service Representative)

Trench Shoring Company is the leading choice for shoring equipment, trench plates and trench safety training in the California and Nevada construction industries.

We have consistently handled our customers' toughest jobs and the most challenging job requirements - with safety, service and customer satisfaction since our start in 1973.

Trench Shoring Company fosters a collaborative and inclusive work culture, encouraging innovative thinking and recognizing employees' contributions. Founded by Tom Malloy, the company continues to be run and managed by the Malloy Family.

Overview:

Duties and Responsibilities:

Gain indepth product knowledge. This includes understanding tabulated data, alternative product lines, and being able to competently suggest options depending on customer needs.
Ability to find customers in equipment rental software, and navigate the company website (for themselves and customers).
Coordinate new customers and accounts with Accounts Receivable and Sales teams.
Understand and coordinate resources available companywide to trouble shoot difficult orders and locate hardtofind inventory.
Prepare and review all paperwork related to orders and pickups. Check for, and enforce order accuracy, be willing and proactive in followingup with appropriate parties to correct mistakes.
Develop keen understanding of inventory, and be able to discern between equipment that is similar in description, but materially different.
Frequently participate in online and inperson training which may include sitting at a desk or in a classroom for up to 8 hours to develop deep knowledge of core products and company culture.
Maintain a good attitude even in a stressful, changing and fastpaced environment.
Perform work in a manner consistent with all company policies and safety rules.
Perform other related duties as assigned.

Qualifications:

Bachelor's degree is preferred. Minimum High school diploma or general education degree (GED) is required.
Regular, ontime and reliable worksite attendance.
Demonstrated computer skills which include previous typing and database experience. Experience with equipment rental software, Customer Relationship Management (CRM) System, Microsoft Office Suite proficiency is strongly preferred.
Strong written, and oral communication skills. Must be able to comprehend internal and external communication, and be willing to followup for missing information.
Possess a teamoriented mindset, and be willing to help coworkers when appropriate.
Be able to consistently work overtime to support customer needs.
This is a nonexempt role, and all applicable Federal and State laws that mandate nonexempt employees receive overtime pay will be followed.

Physical Demands and Work Environment:

Continually sit, or stand in a stationary position for prolonged periods of time.
This is a sedentary position which primarily involves sitting/standing working at a desk and computer.
Occasionally required to traverse jobsites and branch locations, while wearing the required PPE provided by the company at all required times.
Must be able to lift up to 15 lbs. at a time.