International Operations Manager - New York, United States - Justworks

Justworks

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Who We Are:

Get ready for a cool vibe at Justworks! We're all about a relaxed atmosphere, awesome perks, wellness programs, fun company retreats, and the chance to connect with and learn from startup leaders. Our top priority? Our amazing team.

At Justworks, we're on a mission to help businesses thrive by taking HR off their plates. We're all about being data-driven, constantly improving, and never settling.

If you're looking for a supportive, entrepreneurial setting where you can make a real impact and enjoy the journey, we want to hear from you.

Justworks is all about shared objectives and motivations. Our company values shine through everything we do, from our product to our team.

Who You Are:

Are you ready to take on the role of International Operations Manager? Join our International operations crew to lead and optimize crucial workflows and processes across 30 countries. You'll be the driving force behind efficiency and success!

You'll collaborate closely with the International Customer Success team to deliver top-notch service and partner with the International Product & Engineering teams to scale up and streamline operations.

Your Success Profile:

What You Will Work On:

Design, implement, and launch processes and automations to boost internal efficiency, enhance customer service, and deliver more value
Create country-specific SOPs for Operations teams to ensure smooth workflow for international workers
Oversee end-to-end management of international workers' journey, from onboarding to payroll to compliance
Identify and resolve operational challenges in customer service with the Customer Success team
Collaborate with Product & Engineering for operational enhancements
Take charge of internal tools and the CS Stack
Establish metrics to track and improve operational efficiency

How You Will Do Your Work:

As the International Operations Manager, your approach to achieving results is key. Your success is our success! Your skills, attention to detail, and communication style are vital:

Good judgment: Analyze, assess, connect the dots, and take ownership
Detail-oriented: Thorough, organized, and always seeking to understand
Results-driven: Consistently deliver even in tough situations
Systems-thinking: Understand how different business components interact
Clear communication: Express ideas effectively both in words and actions

Every Justworker embodies our core values, known as COGIS:

It stands for: