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client success
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Client Success
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Key Client Success Coordinator
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Sr Professional- Client Success - Irvine, United States - CoreLogic
Description
Job SummaryJoin the team that powers the global real estate economy - CoreLogic is an innovative, future focused company whose vision is to deliver unique property-level insights that power the global real estate economy.
We are a company with more than 6,000 employees globally serving the financial services and insurance industries.We are evolving at a rapid pace and the clients we serve are challenged from every direction, which means we are growing and innovating to help drive their success.
Working together, and differentiated by our superior data, analytics and data-enabled solutions, we empower our clients to make smarter business decisions through data-driven insights.
We take initiative, are fully accountable, build respect and trust, make transparency a must—and engage, include and collaborate at every turn.
We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.
What You'll Be Doing:
Responsible for revenue retention from assigned accounts through in-depth knowledge of clients' business model, technology platform, products and services utilized, contractual agreements, fee structure, key business contacts and volume/revenue statistics that include implementation, confirmed billing, communication of training activities, and overall client experience.
Proactively identifies potential issues with the account and knows how to seek quick resolution, inclusive of problem solving, and communication to all parties.
Client success responsibility, which may include account strategy sessions with sales counterparts and senior level management, preparation of detailed client overviews.
Promotes and sells CoreLogic solutions and services by leveraging our existing relationship to proactively engage the client in new product introductions and demos, assist with training on new/ existing solutions to drive utilization and resolution of escalated issues that place the relationship at risk.
Understands how to involve product expertise and/or navigation of business lines to provide high level service to the client.May partake in client visits to interface with the clients and discuss business strategy.
What's in it For You:
A casual, fun working environment, where you can be part of bringing some of the most ground-breaking predictive products to market, alongside a team that's as passionate as you are about this stuff
Hybrid working model- 1 day in the office for "moments that matter" and the rest of the time can be remote.
Is flexible if you want to work in the office more often as wellCompetitive compensation and benefits
Career path for continued professional growth.
Large (~$1.7B+ revenue) formerly public information services business headquartered in Orange County
Durable cash flow and profitability regardless of changes in macroeconomic conditions
New Private Equity Ownership has turbo-charged acquisitions and growth
Access to our world class self-development portal, centered around you as the employee.
We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset:
our talented employees.
Job Qualifications
Bachelor's degree or equivalent combination of education and experience
Min of 6+ years related experience in client success, account management and/or sales
Real Estate and data industry experience is preferred, particularly in software or service sales
Ability to work independently, must have good judgment, proven success working in a matrix environment, strong influencing skills and executive presence
Strong verbal and written communication skills, exceptional phone demeanor
Strong negotiation skills
Ability to focus on goals and develop a work plan that produces desired results
Detail oriented and ability to multi-task
Results driven and persistent
Excellent customer service and relationship building skills
Proficient in Microsoft Office, including Excel skills
Experience in Saleforce
Organizational and project management skills
Able to thrive in a fast-paced environment
The anticipated salary range for this position in the US is $60K-$80K annual salary with an additional quarterly bonus incentive as well.
Additional benefits can be found here:
Qualifications, location and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from this range.
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