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Westland

    Optician - Full time - Westland - Henry Ford Hospital

    Henry Ford Hospital
    Henry Ford Hospital Westland, United States

    1 month ago

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    Full time
    Description

    GENERAL SUMMARY:
    Responsible for selecting, measuring, and fitting eyewear following the doctors' spectacle prescription specifications.


    PRINCIPAL DUTIES AND RESPONSIBILITIES:

    • Customize the patient's spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues
    • Responsible for communicating the preferred lens family of products and the benefits of each
    • Responsible for knowledge of each frame line and the material it is made of to properly pre-adjust the frame prior to measurements taken
    • Responsible for conducting and recording various measurements that are required to fabricate the lenses
    • Responsible for properly inputting and processing eyewear orders into the software program for the optical laboratory
    • Responsible for follow-up with the eyewear orders through completion and delivery
    • Responsible for ensuring visual displays and eyewear products are clean in accordance with the store specific plan-o-gram
    • Responsible for interpreting, explaining, and properly applying vision insurance coverage Assist with dispensing, adjusting, and trouble-shooting eyewear
    • Assist with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibility
    • Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry, as needed

    KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

    • Requires high school diploma or GED
    • Previous computer experience and basic math skills preferred
    • Previous customer service, retail, or hospitality experience preferred
    • Previous dispensing/optical experience preferred
    • Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes
    • Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy
    • Must practice the customer skills as provided through on-going training and in-services.

    WORKING CONDITIONS:

    • Works in retail optical environment. Requires evening and weekend hours
    Additional Information


    • Organization: Community Care Services
    • Department: HF Optimeyes Westland SVC Stor
    • Shift: Rotating
    • Union Code: Not Applicable

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