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    Software Support Specialist - Sanford, United States - Noble Oil Services, Inc.

    Noble Oil Services, Inc.
    Noble Oil Services, Inc. Sanford, United States

    2 weeks ago

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    Description

    ** Position Description**

    **Software Support Specialist** Location **NC - Sanford** Job Code **393** # of Openings **1** The specialist will work with our team to install, configure and maintain the companys business applications. The specialist will recommend and evaluate improvements to applications and troubleshoot user issues to meet current and future business requirements.

    Job Responsibilities:

    Manage applications helpdesk queue and assigned helpdesk tickets

    Provide phone and chat support for users running MS Office Pro, Outlook, and custom web and Android mobile applications

    Maintain security of information.

    Create, implement, and train staff on features and technologies

    Create documentation for the setup/configuration of applicable systems, processes, and user support

    Grow with Company as the Specialist w orks with IT team and consultants to make recommendations to management concerning application upgrades. Assist with integration of current and new software, and new technology, with existing programs.

    Other duties as assigned by the supervisor

    Skills, Experience, and/or Education Required :

    Minimum High School diploma, preferred Associate degree in Computer Science or related field and one year of experience supporting hardware and software applications

    Ability to work after hours and weekends in order to support occasional scheduled maintenance and upgrades

    Ability to systematically troubleshoot technology devices.

    Strong knowledge of Microsoft Office, Windows, and Android phones

    Experience utilizes MDM software a plus

    Good organizational skills

    Ability to communicate effectively with all users, both verbally and written, while maintaining a positive and professional attitude

    Regular attendance in office required

    Attention to detail and accuracy

    Ability to maintain confidential information

    EOE: Veterans/Disabled

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