- Experience with luxury watches.
- Technical knowledge of timepieces and ability to change or size straps/bracelets
- Knowledge of legal requirements surrounding their role particularly in the areas of Retail law, Health & Safety, & Security.
- Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
- Excellent project, planning, change and time management capabilities.
- Exceptional communication and interpersonal skills.
- IT literate.
- Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KIPs are delivered.
- Results focused, understanding what is important to the business and to the client.
- Flexible/Adaptable to change.
-
Director, Professional Services Consultancy
4 weeks ago
CSL Boca Raton, United States Full timeThe Opportunity: · Reporting to the Global Head Professional Services & Plasma Sourcing, as the Director, Professional Services Consultancy, you will be responsible for the development and execution of sourcing strategies for Professional Services Consulting with an annual valu ...
-
Expert Services Consultant
4 weeks ago
Logik INC Deerfield, United StatesAbout · Get in on the ground floor of our fast growing and ambitious startup founded by proven entrepreneurs. was founded in 2021 by Christopher Shutts (CEO of ) and Godard Abel (Executive Chairman) who together · co-founded BigMachines in the early 2000s, a company that defin ...
-
Expert Services Consultant
4 weeks ago
Logik Deerfield, United StatesAbout · Get in on the ground floor of our fast growing and ambitious startup founded by proven entrepreneurs. was founded in 2021 by Christopher Shutts (CEO of ) and Godard Abel (Executive Chairman) who together co-founded BigMachines in the early 2000s, a company that defined ...
-
Client Services Consultant, Nonprofit Recruiting
3 weeks ago
BridgePoint Associates Boca Raton, United StatesClient Services Consultant, Nonprofit Recruiting · Location: Fully Remote (EST or CST); flexible hours · Compensation: This is a 1099, commission-only position with terrific earning potential. · BridgePoint Associates, a recruiting firm with a national reach, is searching for C ...
-
Service Consultant
15 hours ago
CarMax Boynton Beach, United States7113 - Boynton Beach High Ridge Rd, Boynton Beach, Florida, 33426 · CarMax, the way your career should be · **General Summary:** · Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), o ...
-
BridgePoint Associates Boca Raton, United StatesClient Services Consultant, Nonprofit Recruiting · Location: · Fully Remote (EST or CST); flexible hours · Compensation: · This is a 1099, · commission-only · position with terrific earning potential. · BridgePoint Associates, a recruiting firm with a national reach, is sea ...
-
Customer Service Representative/Consultant
3 weeks ago
Spring Footwear Corp Deerfield Beach, United StatesSpring Footwear Corp - JobID: [Retail Associate / Team Member] As a Customer Service Representative at Spring Footwear Corp, you'll: Engage directly with customers for a variety of topics ranging from helping them shop for a new pair of shoes, to finding that perfect accessory, o ...
-
Service Consultant
5 hours ago
CarMax Davie, United States7108 - Ft. Lauderdale W State Road 84, Davie, Florida, 33317 · CarMax, the way your career should be · **General Summary:** · Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mec ...
-
Service Consultant
2 weeks ago
Warren Henry Automotive Hollywood, United StatesPosition Overview · Our brand new Jaguar Land Rover West Broward store is open With another JLR store in the Warren Henry family, we can provide more options and better service to our customers. · This position functions as the face of the service department greeting customers as ...
-
Spring Footwear Corp Deerfield Beach, United StatesSpring Footwear Corp - JobID: [Retail Associate / Team Member] As a Customer Service Representative at Spring Footwear Corp, you'll: Engage directly with customers for a variety of topics ranging from helping them shop for a new pair of shoes, to finding that perfect accessory, o ...
-
Sales consultant in the field South
1 week ago
Velocity Solutions La Boca, United StatesSales Consultant for the Southern Region (m/f/d) · Are you looking for a diverse range of tasks and want to leave your mark on the company with your innovative ideas? Then you've come to the right place. Become part of the Sander family · Experience Sander Culinary Passion runs i ...
-
Eclipse Innovations Raton, United StatesAt Mazars, people come together to achieve great things. Growth is our firm course: founded in Europe and at home in the world, we are now present in over 100 countries. More than experts work trustfully for our clients, actively developing their businesses sustainably - from aud ...
-
Customer Service Representative/Consultant
2 weeks ago
Spring Footwear Corp Pompano Beach, United StatesJob Description · Job DescriptionSince1991, Spring Footwear has made a difference in the lives of consumers who have depended on our brands to deliver comfort and style. Product innovation, quality, value and flexibility are the cornerstones that contribute to our success. This a ...
-
Financial Services Consultant
1 week ago
Global Financial Impact Palm Beach, United StatesJob Description · Job DescriptionWe're transforming the financial landscape. We're building a movement of financial professionals who are passionate about making a difference. Our goal is to equip individuals with the skills, knowledge, and resources they need to succeed in the w ...
-
Financial Services Consultant
2 days ago
Global Financial Impact - Kristen Stuart Palm Beach, United StatesJob Description · Job DescriptionWe're transforming the financial landscape. We're building a movement of financial professionals who are passionate about making a difference. Our goal is to equip individuals with the skills, knowledge, and resources they need to succeed in the w ...
-
FusionTech Deerfield, United StatesAbout the Company · Since 2015, we have been ensuring more information security in companies through security checks, consulting, and incident response. We take a holistic approach to information security, which includes testing IT systems through commissioned hacking, conducting ...
-
Working student in consulting
1 week ago
Apex Innovations Deerfield, United StatesAbout Senacor · As an agile IT consulting firm, we shape IT transformation, digitalization, and individual software development for tomorrow with more than 800 employees. Our focus is on the automotive and banking industries, but we also have numerous clients in other industries ...
-
Internship in Process Automation
1 week ago
BlueWave Ventures Deerfield, United States InternshipSHIPAbout the Company · We are a dynamic company in the energy industry with a mission: We are determined to accelerate the energy transition in the building sector through our efficient and IT-supported consulting services. Our goal is to identify synergies between ecology and econo ...
-
Service Consultant
2 weeks ago
WARREN HENRY AUTOMOTIVE Davie, United StatesOur brand new Jaguar Land Rover West Broward store is open With another JLR store in the Warren Henry family, we can provide more options and better service to our customers. This position functions as the face of the service department greeting cus Consultant, Service Manager, V ...
-
Service Consultant
2 weeks ago
Warren Henry Automotive Davie, United StatesPosition Overview · Our brand new Jaguar Land Rover West Broward store is open With another JLR store in the Warren Henry family, we can provide more options and better service to our customers. · This position functions as the face of the service department greeting customers as ...
Service Consultant - Boca Raton, United States - The Watches of Switzerland Group
Description
The Service Consultant ensures excellent client service to all internal and external clients by coordinating, prioritizing, communicating, and following up on all Service Orders.
They will be responsible for the quality of each aftercare experience, ensuring the department standards are in line with company strategy.
This role supports the organization, workflow, special order/spare parts management long-term operational efficiency, and generation of revenue throughout the Aftercare department.
ResponsibilitiesIdentifying, sharing best practices throughout the business, and demonstrating excellent teamwork across the showroom and support services.
Provide an exceptional client service experience by exceeding client expectations.
Obtain a firm understanding all watch functions and ability to teach others when necessary.
Measuring wrist sizes, changing straps and sizing bracelets.
Utilize up-selling and cross-selling techniques for aftercare and special-order services to generate revenue.
Constant and clear communication regarding status updates with clients, management and sales associates on an as needed basis.
Client outreach/follow up to ensure satisfaction of services and to promote further business.
Maintain organization of Aftercare area and toolkits as well as spare parts catalogue.
Monthly audit of repair tools.
Weekly audit of repairs via Perpetual Inventory and bi-weekly follow-up with repairs at vendors/clients.
Duties such as but not limited to wrapping timepieces for protection, warranty activation, preparing timepieces post-transaction, preparing and shipping repairs.
Ensure a cohesive working relationship between Aftercare and other departments/boutiquesEnsure a strong and collaborative relationship with the Service Centers.
Respond to client queries by telephone or email within the agreed upon timeframe.
Oversee the client repairs process from beginning to end.
Handle and resolve client complaints with a sense of urgency.
Maintain all documentation, objectives, initiatives, PCI compliance and audit policy within the Aftercare department.
Assist the manager with general fulfilment duties.
Represent company and brand values.
Attend departmental meetings, represent the brand at interna external meetings and or trainings.
Recommend changes to systems and procedures to improve the efficiency of the showroom operations. Continually review operational practices to ensure best practice is delivered at all times.
Implement the Equal Opportunities policy into your daily activities whenever possible.
Be responsible for your own health & safety and that of your colleagues, in accordance with the Health & Safety and relevant directives.
Work in accordance with IT policies and to ensure all new systems and data are secure.Other projects or tasks as assigned.
Knowledge and Skills
Preferred Experience
Required to stand up for long periods of time
Ability to travel when required
Working Conditions and Environment
Schedule flexibility and availability required to accommodate showroom hours, including evenings and weekends
Create an alert subscription based on this vacancy
#J-18808-Ljbffr
