Call Center Quality Assurance Specialist - Houston, United States - Adroit Advanced Technologies Inc.

Adroit Advanced Technologies Inc.
Adroit Advanced Technologies Inc.
Verified Company
Houston, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Call Center Quality Assurance Specialist
-
Responsibilities:_

  • Responsible for monitoring and evaluating staff members on the quality and
process of work performed as measured against standards.

  • Assist with the development, analysis and distribution of recaps, findings and
summaries.

  • Assist with training new agents and retraining on policies and procedures.
  • Remain proficient and uptodate on policies and procedures for all operations.
  • If needed, assist in developing new procedures, and update existing procedures
when changes occur.

  • Conduct agent monitoring activities, while providing live in the moment coaching
for quality assurance purposes.

  • Monitor and report on agent activity, schedule adherence, and productivity while
reporting daily, weekly and monthly findings.

  • Research, analyze, identify, and evaluate data from assigned tasks to evaluate
existing and potential trends and issues while recapping for leadership.

  • Perform other duties as may be assigned by leadership.

Experience:


  • Call center: 1 year (required)
  • Customer service: 1 year (required)
  • Quality assurance: 1 year (required)

Ability to Commute:

  • Houston, TX preferred)

Ability to Relocate:

  • Houston, TX 77040: Relocate before starting work (preferred)

Work Location:
In person
More jobs from Adroit Advanced Technologies Inc.
See all jobs of Adroit Advanced Technologies Inc.