Intervention Specialist - Santa Ana, United States - Phoenix House California

Phoenix House California

Verified Company

Santa Ana, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

***Reporting to the Lead Coordinator or Intervention Coordinator, the Intervention Specialist (IS) is responsible for providing case management services to an assigned caseload of participants referred to the program. The Intervention Specialist is responsible for assessing participant needs, developing, implementing and reviewing service plans, and working with Phoenix House staff and other community resources in meeting/achieving participant service needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Develop stakeholder communications
Present the program description and function to stakeholders and community
Facilitate phone screenings with referred participants
Provide consultation to referral resources, family members, and others to help support clients in their treatment
Assists all participants through the care system (Phoenix House, partner providers, and external resources as needed) by acting as a participant advocate and navigator.
Assists participants in obtaining health insurance through any and all eligible means, if not already covered.
Facilitates participant and family education and making selfavailable for parent questions and concerns.
Assists the intervention team in identifying necessary resources for participants and families
Assists in the development and implementation of a case management plan
Completes and maintains all documentation of services delivered, which includes individual case management records, group notes, and general communication logs.
Submits timely documentation (progress notes, assessments, treatment plans, notes to chart) as outlined in policy and measured via productivity reports.
Complies with productivity standards of the Agency and maintains an appropriate caseload to reach units of services
Promotes clear communication amongst the early intervention/ intervention teams and treating providers by ensuring awareness regarding participant care plan
Evaluates utilization of resources and helps maintain community resources database
Develops positive workplace relationships in accordance with Phoenix House Policy and Procedures with staff and peers by offering appropriate support within a nurturing environment while maintaining a high level of professionalism.
Oversee and ensure a clientcentered approach to service delivery and program operations programwide
Format and generate reports related to participants' engagement and satisfaction
Operate, maintain and troubleshoot peripheral equipment such as scanners and printers
Develop, duplicate, store and maintain digital files
Assist with food donation requests and coordination
Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time
Attends and participates in program and all staff meetings
Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others
Other duties as assigned

EDUCATION/EXPERIENCE/CREDENTIALS

Minimum of a high school diploma or its equivalent; and have a minimum of two years in the mental health, substance use, or related field.
Bachelor's degree in a related field preferred.
Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy
23 years progressive experience working as a case manager, preferably within a drug or alcohol treatment setting
Additional experience may be substituted for educational requirement or additional education may be substituted for experience

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For
Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
Proficiency in MS Office systems
General knowledge of human development
General knowledge of methods and procedures used in the preparation and presentation of curriculum
Some knowledge of human services principles, methods, and strategies
Ability to provide detailed and accurate office/administrative support
Establish and maintain effective working relationships with others
Communicate effectively with others both orally and in writing
Ability to work effectively in a fastpaced changing environment
Ability to establish and consistently enforce appropriate boundaries with patients
Ability to model positive behavior and demeanor
Understanding of addiction, cooccurring models, and treatment modalities
Understanding of patient development and family systems
Excellent time management and organizational skills
Ability to be flexible; problem solver, selfdirected; customer serviceoriented, and collaborative
Skills and ability to engage and develop a rapport with patients and families of various backgrounds
Bilingual in Spanish preferred