Complex Reservations Manager - New Orleans, LA, US
21 hours ago
Job description
ACE HOTEL
RESERVATIONS MANAGER
SUMMARY
Oversee the efficient operation of the Reservation department in selling of guestrooms to accommodate guest needs and maximize revenue for both Ace Holtel New Orleans and Maison de la Luz properties.
CORE FOCUS & ESSENTIAL RESPONSIBILITIES
Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.
Monitor and analyze Group Inventory controls. This includes monitoring of Group Blocks, determining cut off dates and Rate Restrictions.
Interview, train, and supervise staff for the efficient operation of the department. Monitor performance and give feedback according to established standards and goals.
Act as liaison with booking engines to ensure efficient workflow and communication.
Monitor specific accommodations to ensure consistency in customer needs.
Assist Director of Revenue Management in Forecasting and Inventory Management.
Assist in the capacity of Reservations Agent when needed.
Maintain complete knowledge of all hotel services/features and hours of operation.
Maintain current and accurate knowledge of events happening in surrounding area / city.
SUPPORTING FUNCTIONS
In addition to the core focus & responsibilities, the candidate is expected to complete the following duties:
Attend hotel operational meetings.
Assist in Revenue Management duties as directed by DORM.
ESSENTIAL QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
Prioritize and organize work assignments, have timely follow up and execution.
Have superb time management skills.
Maintain complete knowledge of all hotel services/features and hours of operation.
Other language, mathematical, and reasoning abilities as outlined below.
Ability to comply with physical demands as outlined below.
Knowledge and understanding of Atelier & Ace Culture & initiatives
Technologically sound with Microsoft Office applications.
Ability to compute basic mathematical calculations.
REQUIRED EDUCATION and/or EXPERIENCE
Any combination of education and experience equivalent to graduation from a four year college is required. Computer programs knowledge such as Word, Excel, OPERA. Minimum of 12 months of management experience in a mid-size hotel is required. Previous experience as a Reservations Agent or Front Desk Agent is preferred.
LANGUAGE, MATHEMATICAL, and REASONING ABILITIES
Candidate must meet the following cognitive abilities:
Ability to understand guests' service needs & requests.
Ability to acknowledge guests' requests in a polite manner.
Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).
Ability to apply logical thinking and understanding to carry out written and oral instructions.
Ability to address and solve problems involving guest and operational issues.
Ability to compute basic mathematical calculations.
PHYSICAL DEMANDS / WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The typical environment is an office atmosphere with ambient room temperatures, ambient lighting, and common office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sit, walk, and stand continuously.
Lift / carry 10lbs (frequently) and 25lbs (occasionally)
Bend, squat, crawl, and reach above shoulder level.
Use dominate hand coordination for simple grasping, pushing/pulling, and fine manipulation.
May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.
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