Jobs
>
Greensboro

    Guest Services Manager - Greensboro, United States - Oakview Group

    Default job background
    Full time
    Description
    Oak View Group


    Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.

    Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

    More information at , and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

    Overview

    This position provides leadership, training and direction to the Tanger Center Performing Arts Center, Event Staffing.

    The goal of this position is to increase employee and guest retention by affording all guests, including those with special ADA needs, premium suite holder and club members, a direct front of house contact who is trained to handle special needs and requests as well as conflict resolution.

    This role will pay $55,000 to $65,000

    For FT roles:

    Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

    job expires 6/30/2024

    About the Venue

    Steven Tanger Center for the Performing Arts is a state-of-the-art facility with a seating capacity of approximately 3,000. The venue is located in downtown Greensboro at 300 N. Elm Street.


    A $94M, state-of-the-art facility that has transformed downtown Greensboro (NC), the Steven Tanger Center for the Performing Arts venue is home to touring Broadway productions, concerts, Guilford College's Bryan Series, Greensboro Symphony Orchestra performances, comedy shows and all types of family entertainment.


    In its remarkable first two years, the Tanger Center has hosted over 700,000 patrons, 382 events and performances and 146 sold-out shows.

    Presented with partners Nederlander and Professional Facilities Management (PFM), the First Bank Broadway Series is one of the nation's top-selling one-week Broadway series with over 16,000 Season Seat Members.

    Responsibilities


    • Serves as Management Front of House facility representative for all publicly ticketed events.
    • Manager of roster event staff, including supervisors who directly report to the Guest Services Manager.
    • Works with emergency personnel, federal, city and state authorities and Coliseum staff to assure safty of patrons and guests in all situations.
    • Assumes full financial responsibility for decisions related to staffing and resource management.
    • Implements and oversees customer friendly based programs.
    • Coordinates accommodations for guests with disabilities, including but not limited to sign language interpreters, service animals, wheelchair assists, and life support adaptations.
    • Coordinates special services such as ADA telephone helpline, parents room and wheelchair assistance program.
    • Consults with other division heads with respect to policies, procedures and overall operating guidelines of the facility. Manages uniform program for Guest Services and Box Office.
    • Prepares uniform specifications for bid sampling, order and distribution.
    • Design and implementation of orientation training for all new Coliseum roster employees, emphasizing the Complex's 'specialists in hosting simultaneous event' philosophy. Conducts refresher training sessions for current roster employees minimally twice annually.
    • Coordinates training for life skills issues such as CPR/Adult AED Training, blood bourne pathogen training as well as incident/injury reporting.
    Qualifications


    • Knowledge of Entertainment/Facility Management industry standard procedures and resolutions.
    • Thorough knowledge of facility, departmental and event related policies and procedures.
    • Excellent verbal and written communication skills. Ability to facilitate efficient guest resolutions that promote guest retention.
    • Ability to establish and maintain working relationships with divisions within the facility, contracted vendors/services and clientele.
    • Ability to maintain an excellent public image for the facility. Knowledge of ADA policies, procedures and updates relative to public assembly facilities as well as the cultural arts industry.
    • Education: Bachelor's Degree preferred
    • Experience: 4 to 6 years of related experience
    Strengthened by our Differences. United to Make a Difference.


    At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it.

    We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.

    Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.


    EEO
    Oak View Group is committed to equal employment opportunity.

    We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.



  • Goodwin Recruiting Greensboro, United States

    To Apply for this Job Click Here · Very strong and growing concept We are looking for a high-level Service Manager who is ready to plug into a solid system and grow their career This is a fantastic opportunity for the right person who is prepared to join a great team Heavy scratc ...


  • Textron Aviation Greensboro, United States Full time

    JOB SUMMARY · : The Technical Service Manger (TSM) serves as main point of contact regarding all maintenance work performed on the aircraft and assists the maintenance manager with smooth and efficient hangar operations. Provides the Customer Service Manager (CSM) pertinent info ...

  • MHC Kenworth

    Service Manager

    3 days ago


    MHC Kenworth Greensboro, United States

    Job Title · Service Manager · Business Function · Management · Branch Name · MHC KENWORTH-GREENSBORO · Date · Address · 8015 PIEDMONT TRIAD PKWY · City · Greensboro · State · NC · Job Overview & Essential Functions · Murphy-Hoffman Company, LLC is North America's largest Kenworth ...

  • Linder Industrial Machinery Company

    Service Manager

    3 weeks ago


    Linder Industrial Machinery Company Greensboro, United States

    Job Description · Job DescriptionJob Summary: · Responsible for the efficient, profitable and safe operation of the service department. · Responsibilities: · • Maintain staffing at proper levels in relationship to current market · • Evaluate performance of service department agai ...


  • Signet Health Corporation Greensboro, NC, United States

    Overview: · Nurse Manager, Behavioral Health Services · Greensboro, NC · Signet Health, a national behavioral health management company, is currently recruiting for a full-time seasoned Nurse Manager to manage the psychiatric inpatient services (adolescent and adult units) for an ...


  • Oak View Group Greensboro, United States Full time

    Oak View Group - Greensboro Coliseum Complex [Front Desk Agent / Concierge] As a Guest Service Attendant at Oak View Group, you'll: Greet and scan tickets as guests enter the building; Greet and usher guests to their seats; Provide directional assistance to guests throughout faci ...


  • Hoffman & Hoffman Inc Greensboro, United States

    Job Description · Job DescriptionWant to join a well-established sales firm that is experiencing explosive growth? · Want the challenge of guiding a team of salespeople who are experts in their field? · Do you enjoy utilizing your experience to teach & develop talent? · Do you d ...


  • Signet Health Corporation Greensboro, United States

    Job Description · Overview: · Nurse Manager, Behavioral Health Services · Greensboro, NC · Signet Health, a national behavioral health management company, is currently recruiting for a full-time seasoned Nurse Manager to manage the psychiatric inpatient services (adolescent and a ...


  • Truist Greensboro, United States Full time

    The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. · Need Help? · If you have a disability and need assistance with the application, you can reques ...


  • Signet Health Corporation Greensboro, United States

    Overview: Nurse Manager, Behavioral Health Services · Ensure all your application information is up to date and in order before applying for this opportunity. · Greensboro, NC · Signet Health, a national behavioral health management company, is currently recruiting for a full-t ...


  • Mills Auto Group Greensboro, United States

    Job Description · Job DescriptionPosition Location: Metro Market (s) in North Carolina, South Carolina · About Us · Mills Automotive Group: Your Partner in Delivering a Tailored & Exceptional Automotive Experience · At Mills Automotive Group, we're a family-owned company that tak ...


  • North Carolina A & T State University Greensboro, United States

    The Health Services Management program at North Carolina Agricultural and Technical State University invites applications for a 9-month tenure track Assistant professor position. The primary responsibilities for this position include teaching, conducting research, and providing s ...

  • THE BLUE COLLAR RECRUITER

    HVAC Service Manager

    3 weeks ago


    THE BLUE COLLAR RECRUITER Greensboro, United States

    Job Description · Job DescriptionGREAT OPPORTUNITY TO LEAD A TEAM · We are a fantastic business looking to add exceptional heating, ventilation and air conditioning technicians to our team. Just as we take excellent care of our customers, we strive also to create a healthy life/w ...


  • Ascensus Greensboro, United States Full time

    Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. ...

  • Aurora Ventures

    Service Administrator

    2 weeks ago


    Aurora Ventures Greensboro, United States

    The Amsonic-Hamo Group is a leading company in the development, manufacturing, and distribution of industrial high-tech cleaning systems. These systems are used as customized modules for the highest demands in the production lines of international clients in microengineering, med ...

  • Crimson Solutions

    IT Demand Manager

    2 weeks ago


    Crimson Solutions Greensboro, United States

    The Volkswagen Retail Service Company (VRD), with locations throughout Germany and headquartered in Berlin, is a subsidiary of VGRD GmbH (Volkswagen Group Retail Germany) and employs approximately 450 employees. · Join us in Berlin and take your next career step as an IT Demand M ...

  • Titan Industries

    PR Manager

    2 weeks ago


    Titan Industries Greensboro, United States

    As Germany's largest, owner-managed and independent insurance broker and risk consultant, we have been speaking the best recommendation for safety to companies since 1879. We pave the way into the future - for exciting clients in various industries, with the advantages of a famil ...


  • NebulaTech Greensboro, United States

    Location: 93155 Hemau | Contract type: Full-time, permanent | Job ID: 834664 · What you will do: · The fresh food counter is the heart of our REWE Schmailzl oHG. With your expertise, you competently lead the service department for the product areas of meat, sausage, cheese, baker ...


  • Southend Exteriors Greensboro, United States

    US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture, and customer relationships of our lo cal brands. · As a people-first company, pa ...


  • Lincoln Financial Greensboro, United States

    **Date**:Jun 6, 2024 · **Primary Location**: Greensboro, NC, US · **Company**:Lincoln Financial · **Alternate Locations**: Greensboro, NC (North Carolina) · **Work Arrangement**: · In Office : Employees will work in a Lincoln office with a designated workspace. · **Relocation ass ...