- Possess strong problem solving and communication skills.
- Must be able to articulate an issue, identify solution options, and communicate the best course of action to the client; document the solution requirements and features in a Statement of Work for customer review and acceptance.
- A self-starter with the ability to work independently and manage time effectively; able to switch between several projects/tasks in a given week.
- The ability to work with a client to gather and document business requirements, determine level of effort for a project, and accurately estimate development and delivery timelines.
- A working knowledge of call center technology (Genesys, Avaya, Cisco, Aspect, etc.) with a good understanding of computer telephony concepts and terminology.
- An understanding of cloud-based technologies (AWS, SaaS, PasS, etc.) and web-based API interfaces (SOAP, REST, AJAX, WebSockets, etc.)
- Proficiency in using Unix-based operating systems.
- 5 or more years' experience in application or integration software development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Ayava.
- 3 or more years' development experience in web-based applications (HTML5, JavaScript) and associated tooling such as jQuery, , Bootstrap, Require JS, Ext JS, Marionette, etc.
- 1 or more years' experience with web application hosting services such as Heroku, OpenShift, or self-hosted services.
- Experience integrating to CRMs, Marketing Automation, or Lead Management solutions such as Salesforce, MS Dynamics, NetSuite, Oracle Service Cloud, , Zendesk, Velocify, etc.
- BA/BS degree or equivalent work experience is required.
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
-
Senior Development Engineer
3 weeks ago
Transaction Network Services Other US Location, United States Full timeAn extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence · Overview · Responsibilities · The TNSLink Senior Development Engineer will hold an important role as part o ...
-
Scythe Robotics Other US Location, United States Full timeOur Mission at Scythe · Humanity has lost touch with nature - we've traded dirt and trees for asphalt, and we rely on loud, polluting, gas-powered machines to care for our limited natural spaces. · Scythe is forging a new future by building intelligent, all-electric machines that ...
-
Chief Engineer, Indo-Pacific International
2 weeks ago
Anduril Other US Location, United States Full time· Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, And ...
-
Solutions Architect
3 weeks ago
Motorola Solutions Other US Location, United States Full timeCompany Overview · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. W ...
-
Account Executive, SLED
1 week ago
Alteryx Other US Location, United States Full timeWe're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers ...
-
Sr - Solutions Engineer
1 week ago
Zeta Other US Location, United States Full timeAbout Zeta · Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. · Our flagship processing platform - Zeta Tachyon - is the industry's first modern, clou ...
-
Sr. Project Manager
3 weeks ago
Motorola Solutions Other US Location, United States Full timeCompany Overview · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. W ...
-
West Region Utility Account Executive
3 weeks ago
ChargePoint Other US Location, United States Full timeAbout Us · With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and ...
-
Fall 2024 Graduate Engineer
5 days ago
SpaceX Other US Location, United States Full time· SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Ma ...
-
Project Manager
2 days ago
Vizgen Other US Location, United States Full time· Vizgen, Inc. – Cambridge, MA · Vizgen is a rapidly growing company developing the next generation of spatially resolved genomic profiling tools that enable researchers to gain new insight into the biological systems that underlie human health and disease. The company's groundb ...
-
Senior Customer Engineer-East Coast
4 days ago
Ditto Live Other US Location, United States Full time· About Ditto: · Ditto's Mission is to unleash the full power of edge devices by removing all the plumbing required to build amazing applications. Ditto is a globally remote team. Our core values are trust, communication, and continuous improvement. We celebrate diversity and st ...
-
Associate Engineer
1 week ago
Litify Other US Location, United States Full timeLitify is looking for an AssociateSoftware Engineer to join our Engineering team As an Engineer, your main focus will be to write clean and scalable code to run on AWS services (e.g. Lambda, Fargate) or within our Salesforce ecosystem. You will also assist with the design, analys ...
-
Manager of Systems Engineering
1 week ago
Extreme Networks Other US Location, United States Full timeWe are seeking a talented and experienced Manager of Systems Engineering to join our team and lead our efforts within the State, Local Government, Education, and Department (SLED) vertical. In this role, you will be responsible for managing a team of systems engineers, driving th ...
-
Back End Engineer
4 weeks ago
CyberFortress Other US Location, United States Full timeWe are CyberFortress: The Recovery People · CyberFortress is a global technology specialist that makes it simple for customers to fully backup and rapidly recover all lost, or stolen data to prevent damage and disruption, for organizations of all sizes. Data is stored in secure, ...
-
System Engineer
1 week ago
FlightSafety International Other US Location, United States Full timeAbout FlightSafety International · FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilot ...
-
Technical Support Engineer
2 weeks ago
Pluralsight Other US Location, United States Full timeJob Description: · A Technical Support Engineer (TSE) is an integral part of Pluralsight's Support team. In addition to working directly with customers to resolve issues, the TSE collaborates closely with Product Support and the Engineering organization to identify, track, and re ...
-
Senior Sales Manager
1 week ago
INNIO Other US Location, United States Full timeDescription · INNIO Waukesha Gas Engines ("Waukesha") is a business unit of INNIO, the leading manufacturer of large, stationary reciprocating engines for the oil and gas power generation industry, . Waukesha engines are designed to run under high-stress conditions in isolated, m ...
-
Software Engineer Blockchain Integrations
3 weeks ago
Chainlink Labs Other US Location, United States Full timeAbout Us · Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain inter ...
-
Senior Software Engineer/Analyst
3 weeks ago
Chainlink Labs Other US Location, United States Full timeAbout Us · Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain inter ...
-
Mission Software Engineer, C2 Systems
2 weeks ago
Anduril Other US Location, United States Full time· Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, And ...
Senior Software Development Engineer - Other US Location, United States - Five9
Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Our Professional Services development team is growing and we are seeking a Sr Software Development Engineer. This is a full-time remote position that can be worked from anywhere in the Continental US. This role consists of short term (a few days to several weeks) development projects that require gathering a customer's integration requirements, analyzing feasibility using available APIs, designing, developing, and implementing the solution.
Projects vary widely in size and development skillset and include HTML5 web apps, services, CRM CTI Integrations, and various web services integrations to 3rd party systems. The role of Software Development Engineer demands a broad and general knowledge of many current development technologies and a willingness to learn new systems, platforms, and APIs as necessary.
The candidate will be expected to interact with customers over the phone, via web conferences, and in person (up to 15% travel required) and will often need to explain technical solutions to non-technical people, so good verbal and written communication skills are essential. If you thrive on challenging, ever-changing development projects, then this may be just the position for you
Required Skills:
Qualifications:
This role is fully remote.
#LI-FI
#LI-remote
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$118,600—$185,000 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here:
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
