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West Des Moines

    Customer Service Clerk - West Des Moines, United States - Walman

    Walman
    Walman West Des Moines, United States

    1 week ago

    Default job background
    Description

    ** The Walman Optical Company**

    ** Customer Service Clerk**

    West Des Moines, IA 50265

    *The **Walman Optical Company** is a successful, diversified, employee-owned business serving the ophthalmic community since 1915. We are a family of optical companies with a 100-year history of excellent relationships built on enduring trust and added value. Each of our businesses is guided by the same core principles and single vision: to be the most trusted business partner in the industry. Our core values respect our employees worth and contributions, emphasize teamwork and offer opportunities for personal and professional growth.*

    We are currently seeking an experienced **Customer Service Clerk**, with optical background, for our fast-paced Optical Lab located in West Des Moines. This is an excellent opportunity to join our TEAM...We are the #1 independent optical wholesaler in the U.S.

    Job Summary

    This position performs a variety of customer service responsibilities such as: answering telephone inquiries, entering orders, eyewear frame tracing and order tray-up.

    Duties:

    Receive phone orders from customers in a thorough and friendly manner.

    Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely.

    Frame Tracing and order tray up.

    Accurate and timely data entry into Digital Vision Inc. (DVI) optical manufacturing software system.

    Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area.

    Monitor and expedite back ordered products. Communicate delays in filling order to customer.

    Receive and establish procedures for new products and file and organize product information.

    Perform other duties as assigned.

    Experience/Qualifications

    High School Diploma, GED or equivalent; plus two (2) years of relevant work experience

    Previous background should include optical knowledgeretail or wholesale experience

    Ophthalmic and/or Digital Vision Inc. (DVI) optical manufacturing software experience preferred

    Good organizational and communication skills

    Ability to perform all clerical and computer functions in support of the lab operations as well as support of sales and marketing efforts

    Must be highly detail-oriented with the ability to meet and maintain deadlines

    Accurate Data entry skills

    Must be able to lift and/or move up to 25 pounds

    Benefits

    Competitive Salary

    Medical Insurance

    Dental Insurance

    Life Insurance

    LTD

    PTO

    401(k) with company match

    Employee Stock Ownership Plan (ESOP)

    If you are interested in becoming part of the Walman Team please apply online today.

    The Walman Optical Company is committed to providing Equal Employment Opportunity (EEO) to all employees and applicants. EEO/Affirmative Action Employer/Protected Veteran Status. The company grants reasonable accommodations to qualified disabled individuals in accordance with applicable law.

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