Office Manager - College Station, United States - JOE HUDSON'S COLLISION CENTER
Description
Office Manager - Collage Station, TX
Provides exceptional customer service to all Joe Hudson's Collision Center (JHCC) customers, on the phone, in person, and throughout the entire repair process.
Essential Job Functions:
- Greet all customers in a timely, friendly, and professional manner.
- Answer all phone calls consistently within three (3) rings and communicate all phone messages immediately to the correct contact.
- Maintain broad knowledge of insurance partner requirements regarding authorizations, billing, and load level process.
- Monitor and follow up on all DRP assignments, which includes but is not limited to, assignments, estimate/repair appointments, capturing the rates of assignments, and maintaining logs.
- Maintain all paperwork related to the customer's vehicle, including authorization for repairs and estimates.
- Coordinate and document any towed vehicles.
- Comply with all daily invoicing, payments, receipts, and deposit guidelines.
- Confirm all monies before delivery.
- Follow up on all AR over ten (10) business days.
- Review, correct and/or approve hourly employee time clock punches daily.
- Complete Customer Satisfaction Calls and forward results to the Location Manager.
- Comply with all JHCC safety rules, guidelines, and standards.
- Ensure lobby and waiting area are maintained and professionally presentable for customers at all times.
- Perform other duties as assigned to successfully meet the needs of the business.
Necessary Knowledge, Skills, and Abilities:
- Strong computer skills and aptitude to learn new programs.
- Exceptional communication skills, oral and written.
- Ability to read and understand the basics of repair instructions, written estimates, and work orders.
- Outstanding organizational and multitasking skills; adapts easily to a fastpaced environment.
- Personable, friendly demeanor with a solid customer service approach to internal and external customers.
- Wellgroomed, professional appearance.
Education and Experience Requirements:
- Prior clerical office experience preferred.
- Prior customer service experience preferred.
Work Environment and Physical Demands:
- Climatecontrolled professional office environment.
- Requires long periods of sitting while working at a desk.
- Requires the use of standard office equipment (i.e., computer, copier, scanner, etc.)
- May required moderate standing, walking, bending, or stooping.
- May require occasional lifting of up to 20lbs.
Pay:
$ $19.00 per hour
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
Work Location:
On the road
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