Dtc Outbound Sales - Napa, United States - Winery Division

Winery Division

Verified Company

Napa, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

ABOUT PLUMPJACK:

The PlumpJack Collection of Wineries and its operations are growing fast, and we are adding opportunities in our Outbound Sales Department located in Napa Offering more than two decades of management expertise, PlumpJack has built a solid, respected brand, with a portfolio of properties that includes wineries, restaurants, bars, retail, and hotel.

SCOPE:

The Outbound Sales Team Member provides professional and high-quality service to our valued customers, particularly those with a recent purchasing history.

This role involves building relationships with customers by understanding their preferences, recommending wines, and introducing them to new selections. Responsibilities include achieving sales targets, promoting our Wine Club, and maintaining accurate customer data.

ROLE AND EXPECTATIONS:

Outbound Calling

Conduct at least twentyfive outbound sales calls per workday with a salesfocused approach.
Provide high quality customer service to current and previous buyers.
Focus on target wines to contribute to overall winery sales goals.
Meet daily, weekly, and monthly sales targets.
Participate in daily team meetings to enhance sales strategies.

Database Management

Accurately enter sales orders into Winedirect.
Maintain uptodate consumer database (e.g., update credit card information, billing, and shipping addresses')
Issue receipts and provide tracking information postsale.
Document customer preferences, buying habits and other sales opportunities for future followup.

Wine Shipments, delivery, and inventory

Assist customers with shipping information, package tracking and other order issues as they arise.
Contact all customers with returned shipments, update information, and ensure successful reshipment.
Communicate daily with fulfillment service.

Guest Communication

Maintain knowledge of all PlumpJack Collection Wineries and available wines to provide customized recommendations based on customer's preferences.
Provide recommendations on food pairings, when to drink, how to store, and how to serve wines.
Deliver 5star customer service and function as lead concierge for our four Estate Wineries utilizing Tock to book and manage reservations and guest experiences.
Educate customers on the Wine Club's opportunities and benefits under the direction of the Membership Manager.
Perform additional administrative tasks as needed.

QUALIFICATIONS AND SKILLS:

High school diploma or equivalent required; some college preferred.
At least 2 years of telephone sales experience.
Exceptional sales and interpersonal communication skills phone, verbal, and written context
Selfstarter with a positive work ethic and ability to work collaboratively within a team and independently to achieve personal goals.
Detail orientated, organized, and efficient.
Fluent in English.
Technical proficiency with Microsoft Office Suite, Teams, Wine Direct, and Tock preferred.

Additional Responsibilities