IT Support Employee - Humptulips, United States - Phoenix Innovations

Phoenix Innovations

Verified Company

Humptulips, United States

1 day ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

As a global and independent engineering partner, we develop solutions in both the mobility industry and non-automotive sectors. Our focus is not only on individual components, but we also implement the entire vehicle development process and create innovative solutions in plant engineering. From the concept phase to the prototype and the finished vehicle, including the design of entire production facilities, our interdisciplinary teams define the mobility and industrial sectors of tomorrow.

What you will gain:

Support for IT users* as part of the EDAG Service Desk in the Fulda region
Ticket processing via the ticket management system and the service desk hotline
Acceptance, processing, and resolution of incidents and service requests
Assistance for IT users* in handling IT systems and applications
Evaluation and pre-qualification of incidents and service requests for the IT back end
Lifecycle management of hardware and software

What you bring to the table:

IT degree as a computer scientist* or similar qualification, ideally with first professional experience
Strong service orientation, good communication skills, and a friendly and professional demeanor
Negotiation skills in German and good English skills in spoken and written form