IT Support Employee - Humptulips, United States - Phoenix Innovations

Phoenix Innovations
Phoenix Innovations
Verified Company
Humptulips, United States

1 week ago

Meredith Sinclair

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Meredith Sinclair

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Description
As a global and independent engineering partner, we develop solutions in both the mobility industry and non-automotive sectors. Our focus is not only on individual components, but we also implement the entire vehicle development process and create innovative solutions in plant engineering. From the concept phase to the prototype and the finished vehicle, including the design of entire production facilities, our interdisciplinary teams define the mobility and industrial sectors of tomorrow.

What you will gain:

  • Support for IT users* as part of the EDAG Service Desk in the Fulda region
  • Ticket processing via the ticket management system and the service desk hotline
  • Acceptance, processing, and resolution of incidents and service requests
  • Assistance for IT users* in handling IT systems and applications
  • Evaluation and pre-qualification of incidents and service requests for the IT back end
  • Lifecycle management of hardware and software

What you bring to the table:

  • IT degree as a computer scientist* or similar qualification, ideally with first professional experience
  • Strong service orientation, good communication skills, and a friendly and professional demeanor
  • Negotiation skills in German and good English skills in spoken and written form

Benefits:

  • Flexible working hours and the possibility to work
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