Host/hostess - Part Time - Chicago, United States - Sonesta
Description
Job Description Summary
Job Description Summary
Under the general guidance of the Director of Outlets, welcome, greet, and accommodate all guests in the hotel, restaurant, bar, and lounge.
Duties & Functions:
- Maintain a friendly and diplomatic relationship/manner with all prospective guests who wish to enter the restaurant or bar at all times
- Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number
- Prepare table allocations from reservation book before respective meal period seating
- Ensure guests are graciously shown to their tables within a reasonable time of their reservation
- Adhere to hotel door policies and restrictions, including local and federal age guidelines aligned with liquor licensing
- Guarantee there is host/hostess coverage at the maitre d stand at all times
- Guarantee that the phone is answered within 2 rings in a courteous and helpful manner; 'champagne cork popping'
- Ensure door policies concerning the entry of guests and these are adhered to at all times
- Ensure that seating is fair for all service staff
- Perform related duties and special projects as assigned
Specific Job Knowledge & Skills:
- High School Diploma or equivalent required
- One to two years in a public contact position, preferably in an upscale or lifestyle brand restaurant or lounge
- Enter and locate work related information using computers and/or point of sale systems
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast paced environment and have a high level attention to detail
- Strong verbal and written communication skills in English
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
Physical Abilities:
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
- Stand, sit, or walk for an extended period of time or for an entire work shift
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Additional Job Information/Anticipated
Pay Range
_ WHO WE ARE_
We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed.
We are an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
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